Going to an assessment centre at one of our contact centres can feel pretty daunting, especially if you’ve not been to one before. They're designed to help us see a bit more of who you are and how you react and behave across a selection of tasks, so they're really useful in assessing individuals, which is why we use them.

But we want to help you stand out from the crowd, so we spoke to some of our Contact Centre recruiters to get their top tips.

1. Speak up!

The scoring system at an assessment centre is based on you showing us the behaviour we’re looking for so, unless you say something, we can’t give you a good score. Make sure you speak up and get involved.

2. It’s all about the why

When you give your opinions make sure you let us (and – if it’s a group task – the people you’re with) know your reasons why. It’ll help us get a better understanding of who you are and will go a long way in winning over the other people in the group.

3. Be a clock watcher

Make sure you get everything done in the time you’re given. Part of what we’re looking to see if you can follow tasks and deliver on time. It’s something that’s important to our customers so we take it into consideration when we’re hiring people.

4. Be you

We’re not here to hire robots. We’re here to hire real people with personality and their own individual take on life. Don’t try and be what you think we want you to be, just be you.

5. Don’t get distracted by the competition

We want you to be at your best and if you’re distracted with trying to compete with other people you’ll stop showing us the best of yourself. Don’t let what others are doing throw you off track.

Want to see if you have what it takes to join our contact centre teams? Find out more here

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