We work so they can say hello every morning and love you every night.

Our customers need us now more than ever before. Our teams are helping to keep the country talking, sharing, learning and playing, by keeping them connected. We’ve helped get 80 year olds their first smartphone and 6 year olds into their virtual classrooms. And the calls keep coming. We’re continuing to recruit into our contact centre teams because our customers need us.

Our customers need us now more than ever before

Our teams are helping to keep the country talking, sharing, learning and playing, by keeping them connected. We’ve helped get 80 year olds their first smartphone and 6 year olds into their virtual classrooms. And the calls keep coming. We’re continuing to recruit into our contact centre teams because our customers need us.

Recruitment

We work so Gemma can land a new job with confidence.

 

We’ve made changes to our recruitment processes so we can make sure our candidates, recruiters and managers feel safe. Our recruiters are on-hand to speak to if you’ve got any questions and we’ve introduced virtual interviews so we can reduce the number of people coming onto our sites.

 

Although you won’t get chance to tour the contact centre and meet the teams during the process, you can follow us on Facebook,  Instagram,  Linkedin and Twitter to get to know us a little better.

Joining us

We work so Sarah can keep an eye on the twins.

 

It’s been an enormous task but we’ve been able to give around 8,000 of our advisors the option to work from home. When you join us, you’ll need to come into the contact centre for the first few weeks for your initial training. After that we’ll give you the option of working from home, provided you meet certain technology and regulatory criteria.

 

We piloted some virtual training sessions in lockdown early on, but advisors felt they didn’t bond as well with their team. Our training is extensive and those early friendships you develop in-person with your team are priceless.

Social distancing

We work so Ben can keep his family safe.

 

Our priority has always been the safety of our people so we put social distancing measures into place right across our centres. We’ve also been able to give the option of home working to our contact centre advisors, but not everyone wants to work from home.

 

So to keep people safe in our centres we’ve spaced out desks, introduced one way systems, increased our cleaning services, and set-up sanitising stations. We’ve been able to offer more flexible shifts, staggered start times and smaller training classes.

Well-being

We work so Kevin knows there’s always someone to talk to.

 

Dealing with the Coronovirus outbreak has been hard for everyone. So we’ve given our advisors and their families access to as many resources as possible to help them. From free lunches and parking to mindfulness classes, from professional and peer-to-peer counselling services to money advice.

 

Plus all the contact centre teams are running activities to keep their spirits high, their colleagues happy and to give back to their local communities.  

Sales Advisors

Our sales advisors are a dab hand at dialling in to our customers’ needs. Careful listeners and cheerful conversation makers, they delight every caller by tailoring them the perfect package.

Could you?

Customer Advisors

Caring and confident, that’s our customer advisors. When it comes to problem solving or providing people with a personal service they won’t forget, they’ve got the magic touch.

Have you?

Frequently asked questions

  • Yes. Our customers need us now more than ever. We’ve made changes to our recruitment process so we can make sure our candidates, recruiters and managers feel safe.

  • Yes, all the advisor roles we are recruiting for our Consumer contact centres are permanent.

  • We’ve kept most of our process the same, so you’ll apply online then complete an online quiz, followed by a telephone interview. If you’re successful at telephone interview, we’ll invite you to a telephone assessment with a team leader. You’ll only be asked to come into the contact centre to start your training if you’re successful.

  • Yes, the government classed our contact centre advisors as key workers as we provide an essential service to our customers. We’ll provide you with proof of your key worker status to show anybody who needs to see it. Your manager will explain when you join.

  • We’re continuing to follow government advice enforcing the 2 metre social distancing rules, removed or spaced out desks, and introduced one-way systems where we can. We’ve also increased cleaning services, introduced sanitising stations and we’re encouraging our colleagues to remain vigilant and to protect themselves by strictly following personal hygiene measures.

  • As well as the social distancing measures and additional cleaning we’ve put in place in the centres, we’ve created more flexible shifts and staggered start times so people can vary the times they leave the house. We’ve also been able to offer homeworking to people who meet technology and regulatory criteria. We’ll give you more details on your first day.

  • Yes, we understand that this can be difficult at the moment so we are working closely with our advisors to support their needs. We’ve created more flexible shifts and staggered start times so people are able to continue to use public transport.

  • When you join us, you’ll need to come into the contact centre for the first few weeks for your initial training. After that we might be able to offer you the option of temporarily working from home, provided you meet certain technology and regulatory criteria. This criteria will be based on the government guidance around home working and social distancing measures. We’ll use a number of factors to assess whether you can do your role from home including the type of work you do, the systems you need access to, and your home set up, as well as our own network and equipment capacity.

  • Yes, you can continue through the recruitment process. If you’re successful you’ll need to attend the contact centre to complete your training so we’ll need to agree a suitable start date with you.

  • The safety of our employees and their families is our main priority and we’re supporting our people in following all government guidelines on social distancing, isolation and shielding. Your recruiter and manager will provide support and advice on your individual circumstances.