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    • Disability awareness / Equality training
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    • Non-assisted wheelchair access
    • Parent with pushchair access
    • Assisted wheelchair access
    • Facilities for partially sighted or blind
    • Seating available
    • Mobility impaired walker
    • Sign language / VRS system

  • location-icon
    Now Closed
    Book Appointment
    Now open till
    Now closed open at
    • Disability awareness / Equality training
    • Hearing system / Induction loops
    • Non-assisted wheelchair access
    • Parent with pushchair access
    • Assisted wheelchair access
    • Facilities for partially sighted or blind
    • Seating available
    • Mobility impaired walker
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Maps View List View
  • location-icon
    Now Closed
    Book Appointment
    Now open till
    Now closed open at
    • Disability awareness / Equality training
    • Hearing system / Induction loops
    • Non-assisted wheelchair access
    • Parent with pushchair access
    • Assisted wheelchair access
    • Facilities for partially sighted or blind
    • Seating available
    • Mobility impaired walker
    • Sign language / VRS system

  • location-icon
    Now Closed
    Book Appointment
    Now open till
    Now closed open at
    • Disability awareness / Equality training
    • Hearing system / Induction loops
    • Non-assisted wheelchair access
    • Parent with pushchair access
    • Assisted wheelchair access
    • Facilities for partially sighted or blind
    • Seating available
    • Mobility impaired walker
    • Sign language / VRS system

  • location-icon
    Now Closed
    Book Appointment
    Now open till
    Now closed open at
    • Disability awareness / Equality training
    • Hearing system / Induction loops
    • Non-assisted wheelchair access
    • Parent with pushchair access
    • Assisted wheelchair access
    • Facilities for partially sighted or blind
    • Seating available
    • Mobility impaired walker
    • Sign language / VRS system

  • location-icon
    Now Closed
    Book Appointment
    Now open till
    Now closed open at
    • Disability awareness / Equality training
    • Hearing system / Induction loops
    • Non-assisted wheelchair access
    • Parent with pushchair access
    • Assisted wheelchair access
    • Facilities for partially sighted or blind
    • Seating available
    • Mobility impaired walker
    • Sign language / VRS system

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One at a time

There will be a limit to the number of staff and customers allowed in store at one time. For now, please visit us on your own if you can.

Social distancing

We now have floor markings to help you and our colleagues safely observe social distancing.

Waiting time

If the store is too busy when you visit, we’ll book you an appointment at a time that’s convenient for you using our virtual queuing system.

Protective equipment

We’ve installed protective screens between you and store team members. We’re providing optional face coverings and visors for our teams.

Extra cleaning

We’ve installed hand sanitiser stations and we’ll be cleaning stores more regularly, including displays.

Going cashless

All stores will take card payments only, so you won’t be able to pay with cash until it’s safe to do so.

Find out what appointment you need

Home broadband and BT TV orders 

Phone appointment

We can discuss your options, but can't

place an order

In-store appointment

Yes

Home broadband and BT TV upgrades and new sales 

Phone appointment

We can discuss your options, but can't

place an order

In-store appointment

Yes

Adding BT Sport to BT TV

Phone appointment

No

In-store appointment

Yes

Broadband usage

Phone appointment

Yes

In-store appointment

Yes

Checking your order status

Phone appointment

Yes

In-store appointment

Yes

Viewing current and historic bills

Phone appointment

Yes

In-store appointment

Yes

Billing preferences (frequency, format and itemisation)

Phone appointment

Yes

In-store appointment

Yes

Direct Debit set up and management

Phone appointment

Yes

In-store appointment

Yes

Viewing bill payment dates

Phone appointment

Yes

In-store appointment

Yes

Sending duplicate bills

Phone appointment

Yes

In-store appointment

Yes

Viewing your billing account

Phone appointment

Yes

In-store appointment

Yes

Service

Phone appointment

In-store appointment

Home broadband and BT TV orders 

We can discuss your options, but can't

place an order

Yes

Home broadband and BT TV upgrades and new sales 

We can discuss your options, but can't

place an order

Yes

Adding BT Sport to BT TV

No

Yes

Broadband usage

Yes

Yes

Checking your order status

Yes

Yes

Viewing current and historic bills

Yes

Yes

Billing preferences (frequency, format and itemisation)

Yes

Yes

Direct Debit set up and management

Yes

Yes

Viewing bill payment dates

Yes

Yes

Sending duplicate bills

Yes

Yes

Viewing your billing account

Yes

Yes