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I want to start with a simple thank you

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to our customers for

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trusting us to keep you connected.

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To our colleagues across BT, EE, Plusnet

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and Openreach.

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You are the beating heart of the company.

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To our BT family around the world,

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thank you for what you've delivered this year

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as we together, create a better BT.

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And thank you to our owners

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for your continued investment in us.

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Our ambition is clear.

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To become the UK's most trusted connector

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of people, business and society.

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At BT we're proud to underpin

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modern life and work.

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And to be at the heart of the country's tech,

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national security and growth agendas.

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The headline is simple.

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We delivered strongly

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against our strategy

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in what is a very competitive market and

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a tough wider economy.

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No one is building digital infrastructure

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faster, further and more efficiently.

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Connecting and protecting the country

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and accelerating the UK's modernisation

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than BT is.

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Our priorities remain clear.

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We are building.

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We are connecting.

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And we are accelerating.

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On building, our full fibre now reaches

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more than two thirds of the UK.

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We also extended our mobile leadership

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EE's 5G+ network now

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reaching 73% of the population.

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We returned to customer growth across

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broadband, mobile and TV.

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And in our business unit, we led the way

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on digital sovereignty.

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Customer satisfaction also reached

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a new all-time high.

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And we accelerated our

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modernisation and transformation

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making BT a simpler, faster and easier

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company to deal with.

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With improved products,

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better service and fewer points

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of friction for our customers.

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AI is one of those tools that we are

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investing in to improve things for both

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our colleagues and our customers.

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Whether they're elderly customers,

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younger customers.

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I love being able to

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get a resolution for that customer on

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that call.

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You can really hear it in the

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customer's voice by the end of the call.

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And that's when I know

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it's made a difference.

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We are bringing full fibre to 30 million

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homes and businesses.

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We are connecting at great speed.

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And we are now really

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starting to see the difference on our

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streets and in our homes.

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Working for the last couple of years

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to really try and break through barriers.

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Yeah, we're striving and working really hard to

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collaborate and make

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things better for everyone.

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We've made good progress

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and there's much more to bring through.

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Our connectivity is intelligent,

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built for the future.

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It's secure, it's resilient, it's safe

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And where it's needed,

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it is sovereign by design.

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From a standing start at the beginning of

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this decade, Openreach can now provide

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more than 23 million households and

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businesses, with the highest quality,

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gigabyte-capable networks.

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Making it now

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Europe's largest wholly-owned fibre asset.

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Of course, the most successful telcos are

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more than just infrastructure builders.

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Like BT, they are national champions with

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a proud history, a clear purpose,

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with serving customers at

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the heart of their culture.

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We have begun a

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company-wide refresh of our culture.

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As one BT team, we're now aiming to be

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customer-first challengers,

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who are committed, clear and connected.

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With colleague engagement at its highest

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level in recent years.

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Our people are at the heart of what we do,

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and since year-end, we've put BT and our

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colleagues back into the spotlight.

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Reigniting one of Britain's most iconic brands.

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And celebrating our role in

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connecting, protecting and supercharging

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the UK.

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With a new range of products and

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services for households and businesses,

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that will enable BT's return to growth.

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We've already supported over 23 million people.

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And now we're extending our

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ambition to help 30 million people and

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businesses by 2030, to get the skills and

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support they need to thrive in an online world.

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In BT Business, we're doing

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brilliant things.

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Building a consistent

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journey for our customers.

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Building better AI platforms,

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so that we can understand

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our customers and help them.

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It's a really exciting time for BT Business.

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We're rolling out 5G+

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to almost everyone.

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We plan to have 99%

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coverage across the UK by 2030.

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All of this moves us towards

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our mid-term 2030 ambitions.

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30 million homes passed with full fibre.

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Serving more than 30 million loyal customers.

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And delivering £3 billion of

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normalised free cash flow.

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I'm so proud of what our teams are

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delivering across BT.

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There is much more to come.

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So to everyone who depends on BT,

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thank you.

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We are creating a better BT for all of us.