If you’re an existing BT customer:
We’ll contact you when it’s your time to move. Once you receive your first letter, it’s around four weeks until your official switch date. If you have any questions or need help, please call us on 0800 800 150.
We’ll then send you a postcard letting you know about the equipment you may need to order.
You may also be offered Digital Voice if you make a change to your broadband plan.
For most households, it’s a simple case of unplugging your phone from its current socket and plugging it into your Smart Hub 2 on Switch Over Day.
If you’re new to BT or an existing customer changing your broadband plan:
Simply choose a phone plan (or a broadband and phone plan) that works for you. As part of your order, you’ll be offered Digital Voice if it’s available in your area.
If you’re getting Digital Voice, and don’t already have a Smart Hub 2, we’ll send you one. If you want to keep your current phone and are not able to connect into the back of your Smart Hub 2, you might need an adaptor which we will send you for free. The process is the same - just plug your phone into your Smart Hub 2 or adaptor on Switch Over Day.