Digital Voice – our next generation home phone

Digital Voice is our new home phone service for the digital age. Delivered through your broadband connection, it gives you an improved service and crystal-clear calls. Plus, switching is totally free.

Digital Voice – our next generation home phone

Digital Voice is our new home phone service for the digital age. Delivered through your broadband connection, it gives you an improved service and crystal-clear calls. Plus, switching is totally free.

What is Digital Voice?

It’s our new home phone service that works over our broadband network. You simply plug your phone into a Smart Hub rather than the old socket on your wall. The new technology will give you better quality calls and great new features.

We’re making the switch because most home phones today work on an old, analogue network. That outdated network will be switched off for all phone providers by 2025. So we’ll be moving all our UK home phone customers over to Digital Voice in the next few years. 

What will Digital Voice mean for you?

For most people, Digital Voice will have no impact on how you use your home phone. You’ll still have the same reliable service and your price plan and bills will stay the same.

If you already have a home phone service with us, we’ll send you a letter with all the details about four weeks before you switch. You may need to order a digital home phone handset or adaptor. Don’t worry, we’ll send you the equipment you need free of charge.

What will Digital Voice mean for you?

For most people, Digital Voice will have no impact on how you use your home phone. You’ll still have the same reliable service and your price plan and bills will stay the same.

If you already have a home phone service with us, we’ll send you a letter with all the details about four weeks before you switch. You may need to order a digital home phone handset or adaptor. Don’t worry, we’ll send you the equipment you need free of charge.

Free Digital Voice calling features

Voicemail

Dial 1571 to hear your messages.

Call Protect

Prevent unwanted calls and send them to your junk voicemail.

Caller Display

See who’s calling and decide whether to answer.

Call Diversion

Divert calls to any phone, including your mobile.

Call Waiting

Get an alert if someone calls while you’re on the phone.

3 Way Calling

Chat with two other people at the same time.

Permanent Withhold Number

Stop your number being shared with the people you call.

Multi Call 

Using multiple digital home phones, more than one person can make a call at once.


How much does Digital Voice cost?

Switching to Digital Voice is completely free. Plus, once you switch, you’ll get some great calling features included for free.

Digital Voice

Digital Home Phone(s) included

Up to 2 FREE

Voicemail

FREE

Call Waiting

FREE

Call Diversion

FREE

Our standard home phone service

Digital Home Phone(s) included

-

Voicemail

Up to £4.03 extra per month

Call Waiting

Up to £6.36 extra per month

Call Diversion

Up to £6.36 extra per month

Digital Home Phone(s) included

Voicemail

Call Waiting

Call Diversion

Digital Voice

Up to 2 FREE

FREE

FREE

FREE

Our standard home phone service

-

Up to £4.03 extra per month

Up to £6.36 extra per month

Up to £6.36 extra per month


Your free Digital Voice Handset 

When you switch to Digital Voice, you can use your current phone with your Smart Hub or swap to a free Digital Home Phone. You can choose either:

  • one free Advanced Digital Home Phone with Alexa built in
  • two free Essential Digital Home Phones
  • or one Digital Voice Adaptor

Learn more about Digital Home Phones >

How do you set up Digital Voice?

It’s quick and easy. Just watch our video to find out how to get ready.

Get more help

Want to know more about Digital Voice? You’ll find lots of useful articles on our help pages.

 

See Digital Voice help

Frequently asked questions

If you’re an existing BT customer:

We’ll contact you when it’s your time to move. Once you receive your first letter, it’s around four weeks until your official switch date. But don’t worry, we’ll keep in contact during that time in case you want to switch earlier or later.

We’ll then send you a postcard letting you know about the equipment you may need to order. If you do have to order anything, it will be free of charge.

You may also be offered Digital Voice if you make a change to your broadband plan.

If you’re new to BT or an existing customer changing your broadband plan:

Simply choose a phone plan (or a broadband and phone plan) that works for you. As part of your order, you’ll be offered Digital Voice if it’s available in your area.

If you’re getting Digital Voice, and don’t already have a Smart Hub 2, we’ll send you one. We’ll also send you a new Digital Home Phone if you’ve chosen one. If you want to keep your current phone and it’s compatible, you might need an adaptor. Any initial equipment we send you will be completely free of charge.

If you’re an existing BT customer, we’ll be contacting you soon with your switch date. We’ll also send you more information about what you need to do on the day. For most households, it’s a simple case of unplugging your phone from its current socket and plugging it into your Smart Hub 2 on your Switch Over Day.

By 2025, the UK’s current phone network will be retired and upgraded from copper analogue lines to a digital service. So, if you want to keep your home phone, you’ll have to switch to Digital Voice by then.

If you don’t want to switch, or you no longer need a home phone, we can transfer you to a broadband only plan instead.

If you change your broadband package to Full Fibre broadband and want a home phone, we’ll upgrade you to Digital Voice as part of your order.

You’ll be offered a new digital home phone handset when you switch to Digital Voice. This handset supports HD calling.

Most cordless digital phones are compatible with Digital Voice and the phone’s base unit can be connected directly to your Smart Hub 2. If you don’t want to have your phone near the Smart Hub 2, you can use an adaptor.

If you’re an existing customer, you’ll receive a postcard when it’s your turn to switch. This will let you know how to order a free cordless digital home phone handset or adaptor ahead of your Switch Over Day. If you need a Smart Hub 2, we’ll send you one automatically. There’s no need to order one.

If you’re new to BT, or switching to Digital Voice as part of a change to your broadband plan, you’ll get any new equipment needed for Digital Voice free as part of your order.

Specialist phones will still work with Digital Voice. To set them up and connect on your Switch Over Day, you’ll need to plug them into the back of your Smart Hub 2. If you have a second specialist phone, or want to have your phone away from your Smart Hub 2, you’ll need to order an adaptor.

Depending on the kind of phone you have, you may not get all the features that come with Digital Voice. But you’ll still have a much clearer line and, if your phone has special features, these will still work.

Please note: while corded big button phones currently work during a power cut, they won’t on Digital Voice. If there’s a power cut, we recommend using a mobile phone. If this isn’t possible, please phone us on 0800 800 150, and we’ll help find a solution for you.

If you currently use cordless phones, these won’t work during a power cut. In the same way, your broadband won’t work during a power cut, so you won’t be able to make or receive calls using Digital Voice. This includes 999 calls.

In a power cut, you’ll need to use your mobile phone in an emergency. If using a mobile during a power cut isn’t possible for you, please call us on 0800 800 150 and we'll find a solution for you.

Most telecare equipment, medical pendants and alarms are compatible with Digital Voice. But you must check the compatibility of any equipment you use with your telecare provider before your Switch Over Day.

It’s important to do this because, if your alarm isn’t compatible, it may not work when you move to Digital Voice. Please let us know up to two days before your Switch Over Day if your provider has told you that your equipment isn’t compatible. You can tell us by calling on 0800 800 150.

We’ll contact you with details of your Switch Over Day (this is the day we activate Digital Voice in your home). We’ll send you emails/letters and postcards along the way. These will give you all the information you need to make your switch as easy as possible.