BT provides essential communications services as part of critical national infrastructure across the UK. We must be ready and able to respond to more unpredictable and extreme weather, that comes with climate change, to keep our networks up and running – and help people and businesses stay connected.

Climate change is the most material environmental issue for our stakeholders and business, and brings us both risks and opportunities. We’re working to reduce our emissions across our value chain and implementing efficiency measures that save on energy and bills. We’re taking steps to improve our operations’ climate resilience. And we’re driving revenue growth with products and services that help customers avoid carbon emissions.

Our weather resilience programme enables us to monitor and mitigate climate-related risks. Monitoring, early warning systems and planning for severe weather also helped us minimise impacts on our operations and contact centres during the UK’s wettest February on record with three major storms.

To enhance resilience to climate-related risks, we’ve mapped our UK sites at highest risk of flooding and set up fully equipped flood hubs around the country with resources at the ready to protect them.

Extreme weather events are on the rise, and they bring threats to people, property, infrastructure and services. Our emergency response teams and resources are always at the ready to deploy emergency communications services anywhere in the UK.

We support the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD). In line with those recommendations, we’ve carried out scenario analysis on the impacts of 2°C and 4°C rises in global temperatures above pre-industrial levels by 2100. This helps us understand the potential impact of climate on our business, considering those impacts out to 2030. See our TCFD section of the appendix for more information on our approach to climate-related financial risks and opportunities in line with the TCFD.