Our Commitments are designed to strike a balance between greater operational and strategic independence of Openreach while allowing BT appropriate oversight to meet our duty to our shareholders as well as our legal, financial and regulatory obligations.

Since we made our Commitments to Ofcom in March 2017, BT Group and Openreach have been working hard to change our processes and culture to deliver on our promises. As part of this programme we’ve developed a set of internal Guidance Notes to make sure our people know and understand how the Commitments apply to key processes within the business.

Below you'll find our Guidance Notes that detail how key processes operate in BT Group and Openreach. 

For more information please contact regulatory.affairs@bt.com.