We know we don’t always get it right. Our Customer Complaints Code explains what you can do if you’re not happy.
It tells you:
The code is also available for free as a hard copy. And you can get it in braille, large print, as a text file and on audio CD too. If you need one or more of these, please visit bt.com/mediatypes.
Nothing in this code is contractual. It all applies in addition to any other rights you may have under the terms and conditions of our products, services and equipment which you can find at www.bt.com/terms. Everything in the code is correct as of April 2021.
We provide services throughout the UK, although some may not be available in Hull.
