BT is one of the voluntary signatories to the residential and business versions of Ofcom’s Broadband Speed Code of Practice.

Both codes have been revised, with implementation at 1 March 2019.

The codes govern the information we provide to customers regarding the speed they are likely to achieve when they contract with us for broadband service, and also what we do if the customer doesn’t receive the speeds we expected at the point of sale.

The code revisions have improved the relevancy of speed estimates by reflecting peak time speeds; enhanced the process for the right to exit if a speed issue cannot be resolved and now include coverage of all technologies.

The residential code

The business code