The CAO’s work covers the Commitments and Governance Protocol. We can only respond on issues that relate to our area of work.

We are unable to enter into personal correspondence on service issues. If you are a residential or business customer and would like to contact BT about service issues, you can find further assistance at:

To contact us, please send an email to, and if possible, setting out your concern with regard to BT’s compliance with the Commitments and Governance Protocol.