The Commitments Assurance Office (CAO) monitors BT’s delivery of the Commitments on behalf of the BTCC. It also assesses complaints from communications providers and manages a programme of stakeholder engagement on behalf of the BTCC. For more information on the CAO, see How we work.

Meet the team

To contact the team, email cao@bt.com.  

George Ritchie

Commitments Assurance Director
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Russell Hunter

Senior Manager, Commitments Assurance
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Kathryn Zielinski

Senior Manager, Corporate Governance
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Megan McDonald

Commitments Assurance Professional
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More about our BT Compliance Committee

BT Compliance Committee

BTCC members

How we work

Publications & DCR documents

Making a complaint

Contact us