The Commitments Assurance Office (CAO) monitors BT’s delivery of the Commitments on behalf of the BTCC. It also assesses complaints from communications providers and manages a programme of stakeholder engagement on behalf of the BTCC. For more information on the CAO, see How we work.

Meet the team

To contact the team, email  

George Ritchie

Commitments Assurance Director
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Russell Hunter

Senior Manager, Commitments Assurance
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Kathryn Zielinski

Senior Manager, Corporate Governance
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Megan McDonald

Commitments Assurance Professional
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