Virtual Events

The maximum event time on Microsoft Teams is four hours. The limit for both Webex Webinars and Zoom Webinars events is 24 hours.

You’ll get one hour of event time included with your booking and you can easily add additional time to your event - just ask our event team when you book. Any additional time is charged in 30-minute blocks.

Security for your online event is a big consideration for both you and your attendees. All of the platforms we use (Microsoft Teams, Webex Webinars and Zoom Webinars) have built-in security features.

Microsoft Teams is designed using the Microsoft Trustworthy Computing Security Development Lifecycle (SDL). Microsoft says that whilst it’s impossible to design a product to resist all future security threats, as these are not yet known, Microsoft Teams incorporates industry standard security standards at its foundation.

Webex Webinar’s security is built in, not bolted on. Your events will stream on encrypted channels and have up-to-date privacy features. There are also built-in compliance options depending on your location and industry.

Zoom Webinar uses 256-bit Advanced Encryption Standard (AES), with optional end-to-end encryption. There are controls you can choose to increase security along with waiting rooms, screen share watermarks, passcodes, and many others.

We have a range of support options to help you launch Virtual Events into your business, from self-help pages through to one-to-one support from our specialist team.

Learn more about our user adoption service.

Attendees can join by computer audio or by dialing in on the phone. However, they can only dial-in on the phone with Webex Webinars or Zoom Webinars. This functionality is not available on  Microsoft Teams Live Event.

 The maximum number of attendees permitted per platform are:

• Microsoft Teams Live Event -  10,000 attendees
• Zoom Webinars - 50,000 attendees
• Webex Webinars - 10,000 attendees

The number of attendees will depend on the type of licence you have. If you’re using Webex Webinars provided by BT, you can have up to 1,000 attendees.

You can run multiple online events at the same time, but the maximum number of concurrent events depends on the selected platform and available licences:

• Microsoft Teams Live Event – 15 events per tenant
• Webex Webinars* – one event per licence
• Zoom Webinars – one event per licence

*Whether provided by BT or using your own.

The maximum number of presenters depends on the platform:

• Microsoft Teams Live Event 100 presenters
• Webex Webinars - 500 presenters
• Zoom Webinars – 1,000 presenters

If you’re using your own licence, we’ll need access to your Microsoft Teams Live Event/Webex Webinars/Zoom Webinars accounts to set up and manage your virtual event.

If you choose Webex Webinars provided by BT, we won’t need access to your accounts.

Whichever option you choose, we use a password management system to maintain event security. Password management systems generate and keep track of randomised passwords to make sure that the same ones aren’t reused across multiple event platforms and services.

Yes, you will. Your discount is based on a commitment to run that number of events within a 12-month period, and any unused events will be charged in full.

If you’re not sure whether to buy an event pack, you can buy as many pay-as-you-go events as you like but you won’t be eligible for discounted pricing.

We need at least 48 hours' notice for an event, but this also depends on the availability of the Virtual Events team and platform licences.

For high profile and/or important events, please give us advanced notice to make sure we have enough planning and rehearsal time before the event.

Yes, but only if you request this when you book your event.

You can cancel your event, but you may incur charges depending on how much notice you give.

• More than 48 hours’ notice – no charge
• Between 24 – 48 hours’ notice - 50% of the event fee
• Less than 24 hours’ notice - 100% of the event fee

If you don’t show up for your event, you’ll be charged 100% of the event fee.

Virtual Events with customer-owned or BT-owned licences is priced as a flat fee charge for a one-hour event, with an additional charge for each extra half hour. The flat fee charge includes time for planning, rehearsing, warm-up, producing and any post-call wrap-up.

The Virtual Events price with customer-owned licences does not include the Unified Communication licence charge or audio charges, if applicable. These charges are paid separately by the customer.

However, the Virtual Events price for Webex Webinars with BT owned licence does include the Webex licence fee and audio dial-in charges, based on reasonable use as per our reasonable use policy.

• Discount will be applied to the Event price per hour as specified in the pricing section.
• Minimum order of 4 events.
• Minimum 12-month contract term.
• All bundles are based on a 12-month commitment. Any unused events will be charged in full.
• Termination and cancellation charges apply.
• Cannot be purchased in conjunction with any other offer.