Consumer Acceptable Use Policy (AUP)
We believe in the power of communications to make a better world. That means we want our services to help customers freely express themselves and share information. But that shouldn't be at the expense of other people's safety and rights.
That's why we have a few rules on how our services can and can't be used. This policy explains them, what we might do if you break them, and what to do if you've got any concerns.
It applies to all our services. That means bt.com and user generated content on our websites, Broadband, SmartTalk, Home Phone, Mobile, TV, BT Mail, BT Yahoo Mail and BT Sport and any equipment or software we give you to help you use these services. It also applies to different ways you might use our services (like making calls, posting bt.com comments or uploading content onto our websites).
By using our services, you agree to follow and stick to our acceptable use policy. We might update it from time-to-time. So please check bt.com/acceptableuse occasionally for updates (because by carrying on using our services after we update anything, you're accepting it). Sometimes, other companies' Terms and Conditions and rules on acceptable use might apply if you get their products via us.
Respecting other people's views, and their right to express them freely
So that everyone can express themselves freely and safely, you mustn't use our services to:
Protecting other people's privacy
Unsolicited communications can be distressing for people on the receiving end. To limit this, and protect people's privacy, you mustn't use our services to:
Stopping illegal activities
You mustn't use our services for anything illegal or unlawful. That includes:
What it means to be the account holder
If you're the account holder, you're responsible for the use of our services by:
You don't "own" your phone number. So you mustn't give it away to anyone else.
You use our services at your own risk. You're responsible for:
You have to make sure the network and devices you connect to our service have the right firewall and anti-virus security software – and that it's all up-to-date. Software products like Net Virus Protect will help protect you against:
If you share your internet connection with other people, you must make sure your network is secure and doesn't let anyone access it without your permission. And on top of security software, we also recommend you use our parental controls, particularly if you have young children.
If we tell you that your device – or one connected to your network – contains or creates materials or data which this policy doesn't allow we will suspend it straight away. And we may ask you to disconnect it altogether and not reconnect it until you're certain it's secure.
If we think you've breached this policy, we can act. That includes:
In serious cases, we can report you to the police or other law enforcement agency, and give them your personal information.
Along with the other big communications providers, we block attempts to access child sexual abuse images. We don't decide which images to block. That's done by the Internet Watch Foundation. (If they wrongly label an image, you can appeal the decision here.)
We might run network and computing systems to find and fix issues covered by this policy (for example if we think your device is vulnerable to malware).
Even though we might change things on our own websites, we can't and don't look at all material or content available on the internet or other people's activities. We're not responsible for any content or material belonging to other people or companies which you might be able to access through our services. So we can't guarantee to protect you from seeing things you might be offended by.
How to get in touch
If you're not clear about any of the things we've explained in this policy, or if you've got any questions, get in touch at bt.com/contact.
If you think someone else has breached this policy, or you want to complain about how they're using our services, tell us at firstname.lastname@example.org.