Contact BT

Answers to the majority of questions about BT products and services can be found in the Support & advice FAQ section. If you need help with a general computing problem, you can use our premium service, BT Home IT Support.

Still need to contact us? To make sure your enquiry is dealt with by the right team, please select a topic from the options below.

Phone services
Mobile
Security
BT Credit Card
BT Shop
A BT order
The Phone Book
I want to complain

Broadband & Internet
BT Vision
Bills & payments
BT Products
Using BT.com
A fault I have reported
An email sent by BT
Feedback

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Report or track a phone line fault

Having trouble with your BT line or want to check the status of a fault you've already reported?

Report or track a phone line fault

Ordered Broadband? Click here to track the progress of your order.

BT Broadband Desktop Help


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Broadband service status

Check to see if there are any broadband service problems in the local area.

Current service status

Got a computer problem? Get straighforward expert advice with BT Home IT Support.