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BT Broadband Talk
Support information about BT's Voice Over IP Internet-based telephony service.
Problems setting up your BT Home Hub to work with BT Broadband Talk?
You may need to change the password on your BT Home Hub before you can configure it for Broadband Talk. Read more
Hubbub user forum
For troubleshooting tips and advice on your Broadband Talk, Videophone or Softphone services, try the Hubbub forum.
Access the user forum here
Broadband Talk basics
- Getting started with BT Broadband Talk
- I've forgotten my BT Broadband Talk number or password
- I have BT Total Broadband - how do I get my inclusive UK evening and weekend calls?
- How do I register my BT Hub Phone to the Home Hub?
- Which phones will ring for BT Broadband Talk and standard landline calls?
Charges, your account, billing
- How do I manage my BT Broadband Talk account online?
- How much does BT Broadband Talk cost?
- How much do international and mobile calls cost with Broadband Talk?
- How much does it cost to call a BT Broadband Talk number?
- Will using BT Broadband Talk count towards my usage of broadband and affect my usage limits?
Troubleshooting
- I've forgotten my BT Broadband Talk number or password
- My Hub Phone 1010 or 1020 handset has "frozen" and/or has lost its registration to my BT Home Hub 2.0
- I can't make or receive Broadband Talk calls
- I have lost the ability to make and receive BT Broadband Talk calls using my Voyager 220v/2500v
- I can't configure my BT Home Hub to work with BT Broadband Talk
BT Broadband Talk resources/downloads
- BT Hub Phone 1010 quickstart guide
software version 1302
PDF doc, 685 KB - BT Hub Phone 1010 user guide
software version 1302
PDF doc, 685 KB - (How to check your Hub phone software version)
- BT Hub Phone 1010 quickstart guide
software version 1134
PDF doc, 1.0 MB - BT Hub Phone 1010 user guide
software version 1134
PDF doc, 1.5 MB - BT Hub Phone 1020 (black and white screen) quickstart guide
software version 1470 or 1576 PDF doc, 275 KB - BT Hub Phone 1020 (black and white screen) user guide
software version 1470 or 1576 PDF doc, 617 KB - BT Hub Phone 2.1 user guide
PDF doc, 1.60 MB
- BT Hub Phone 2.1 Declaration of Conformity
PDF doc, 15 KB
- Link to BT Home Hub user guides
including Broadband Talk installation instructions
Link to broadband user guides - Voyager 220V user guide
PDF doc, 2.0 MB
- Voyager 2500V user guide
PDF doc, 2.5 MB
- Fujitsu FDX 840 installation guide
PDF doc, 1.5 MB
- Cisco ATA 186 installation guide
PDF doc, 2.4 MB
- Log in to your BT Broadband Talk account
Link to login page
- Important information for BT Broadband Talk users
PDF doc, 56KB
You will need Adobe Reader to view PDF documents
Contact BT
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