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User adoption services

We’ll support you and your people to get off to a great start with your new digital services from BT.

Overview

You need to put your people first when you’re deploying new technology. Whether you’re a small-medium business or a global multinational you need a cohesive plan in place to demonstrate the benefits of the service to your people, so they accept it, learn it, and proactively evolve with it. But achieving behaviour change can be time-consuming and challenging.

To help, we’ve built user adoption and training support into our service delivery. Our support goes beyond just achieving fast adoption. We focus on equipping you to build a positive, sustainable, and secure experience that encourages your people to use the full functionality of your new digital services. And because learning styles vary, we offer different grades of adoption to fit how users want to learn.

With our adoption support we’ll make it easy for you to embed our digital services into your organisation’s work culture allowing you to focus on what you do best for your customers.

datasheet
User adoption services datasheet
User adoption services datasheet
User adoption services datasheet
User adoption services datasheet
Size: 586KB
Format: PDF
Size: 586KB
Format: PDF

Overview

You need to put your people first when you’re deploying new technology. Whether you’re a small-medium business or a global multinational you need a cohesive plan in place to demonstrate the benefits of the service to your people, so they accept it, learn it, and proactively evolve with it. But achieving behaviour change can be time-consuming and challenging.

To help, we’ve built user adoption and training support into our service delivery. Our support goes beyond just achieving fast adoption. We focus on equipping you to build a positive, sustainable, and secure experience that encourages your people to use the full functionality of your new digital services. And because learning styles vary, we offer different grades of adoption to fit how users want to learn.

With our adoption support we’ll make it easy for you to embed our digital services into your organisation’s work culture allowing you to focus on what you do best for your customers.

Our proven methodology

We use digital technology to engage with your people and work towards embedding a continuous adoption culture.

Technology, organisations, projects, and most importantly people vary significantly.  That’s why we’ve developed different services depending on your needs.

  • Digital adoption – access to online expert advice, adoption assets, training videos, and guides.
  • Specialist led user adoption – support from a named specialist, recommendations to launch, adoption assets, training videos, and guides.
  • Change management – extensive support from user adoption specialist with tailored adoption assets and training.

Why use BT user adoption services?

  1. We’re a dedicated service adoption practice – we're not just bolted on to a customer success or project manager role.
  2. We're certified adoption and training specialists who’re experts on the solutions and driving people engagement.
  3. We offer different service delivery levels to suit varied projects and organisation cultures.
  4. Our highly rated framework is recognised by analysts, customers, and partners like Cisco, Microsoft, Zoom, and Poly.
  5. We use the very latest digital technology, analytics, change management, and learning style practices.

FAQs on user adoption

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