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Becoming a Try Before You Buy centre

To become a Try Before You Buy (TBYB) centre you need to register as a health or social care professional on our Including You Community.

Registration is quick and easy, giving you direct access to our helpdesk by email and phone – and you can even place orders for your clients.

You'll also receive a monthly newsletter with the latest news, advice and information to help your clients get more from their home phone, get started with broadband and much more.

To register as a health or social care professional, just fill out the form on our registration page.

  • How Try Before You Buy centres work

    As well as the benefits of being registered as a health or social care professional, Try Before You Buy centres also receive the latest phones on loan and all available literature.

    To qualify to become a Try Before You Buy centre:

    • You should be open to the public at set hours, preferably as a drop-in centre
    • Centres that are open by appointment only will be considered if reasonable appointment slots are made available
    • Your premises need to be accessible to people with disabilities
    • Your centre should be manned by professionals or skilled volunteers

    You should nominate one key contact, who will:

    • Enter all necessary information about your centre and keep this up to date, as this will be used on our online listings
    • Make sure the equipment we loan you is kept safe and secure
    • Provide us with six monthly feedback forms on how many visitors you've had, how much interest in the products you've had, and orders that have been placed

    Unfortunately, it's not possible to loan phones for use in non-permanent centres, such as churches or village halls. We retain the right to withdraw loaned equipment if usage is low or the equipment is not looked after securely.

    Typical loaned equipment

    Once you've become a Try Before You Buy centre, we'll loan you a range of products that may help your clients.

    Examples of the typical equipment that we might supply include our very popular large button phones, cordless handsets and the BT ToneCaller amplified ringer.

    To apply to become a Try Before You Buy centre log in to the community and then select TBYB application in the left-hand menu.

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Try Before You Buy case studies

Surrey Try Before You Buy centre

Surrey Association for Visual Impairment has established a Try Before You Buy centre in partnership with BT at their Rentwood Resource Centre in Fetcham.

The See Hear Centre

The See Hear Centre in Barnstaple has a wide range of demonstration equipment to support people with sight and hearing loss.

St Helens and District Society for Deaf People

St Helens and District Society for Deaf People was established in 1928 to meet the growing needs of Deaf people in St Helens.