List for accessibility access keys:

Phones & Services

Choose The Right Phone

Choose the
right phone

We have a range of phones to make calling easier.

Customise Your Phoneline

Customise your phone line

We can help you take messages, block unwanted calls and much more.

Call Control

Block Nuisance Calls

Filter the calls you want to take and block the ones you don’t.

About Call Control

BT Basic

How can it help me?

BT Basic is a simple, low-cost telephone service.

Get BT Basic


Choose a package

Go to the full Jargon Buster

  • Broadband

    Broadband is a permanent high-speed internet connection. It works over your home phone line to send and receive digital information and is 'always-on'

  • Address Book

    An address book is where you can store details of your friends' email addresses in your email program. When you want to send one of your friends an email, just add their email address from your address book.

  • Chat

    Online chat is a real time conversation with another person over the internet. Most chat programs let you type in a window on a website's chat room, some even provide video capability. A useful example is by using a special chat program, like Sign Video, BSL users can communicate in sign language with a BT advisor.

Close - BSL user videos

To watch the videos you may need to allow ActiveX controls or download the latest Flash Player — read more about enabling ActiveX and upgrading your Flash Player here.

Popular phones & services

Phone: BT Synergy 6500


  • Sight
  • Understanding & using technology
  • Mobility
  • Nuisance


Call Control enables you to filter the calls you want to take and block the ones you don't.

Visit the shop for the latest price

Phone: BT Big Button 200


  • Sight
  • Dexterity & small buttons
  • Understanding & using technology

BT Big Button 200

It has large, well spaced buttons – ideal for anyone who struggles to see a smaller keypad.

Unwanted calls

Unwanted calls If you're having trouble with unwanted or malicious calls, there are several ways we can help.

Get help with unwanted calls

Try Before You Buy

We have over 200 Try Before You Buy centres around the country, so you can see and handle all our phones before you decide to buy.

Find a centre near you

More about Try Before You Buy centres