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Services from BT

Our range of helpful services can help protect you if you forget to pay your bill, give you priority treatment if you have a fault, help you with computer problems and much more.

Other services to help you

We have services that can help you maintain your home phone line, solve faults quickly and much more.

  • Protected Services Scheme

    We offer a free scheme to protect you if you forget to pay your phone bill due to exceptional circumstances, such as if you are in hospital for a time. You can nominate a relative or friend we can contact on your behalf so that your phone line isn't disconnected in the event your bill is unpaid.

    You can also pay your bills by Direct Debit or Monthly Payment Plan – so you won't need to worry about being away or missing a bill. To get a Protected Service application form, please call 0800 800 150 (Textphone 18001 0800 800 150) free of charge.

  • Free priority fault repair

    Who can apply?

    The Free Priority Fault Repair Scheme is available if your household includes someone at risk. They must meet the criteria below.

    • You rent your line from BT
    • You, or someone who lives with you, are registered as Chronically Sick & Disabled by your local authority social services under the Chronically Sick & Disabled Persons Act (CSDPA) 1970


    • Incapacitated and therefore housebound, due to a chronic long-term illness or disability which prevents you leaving the house without the assistance of another person. For example, on the National Organ Transplant waiting list.

    What the scheme doesn't cover
    We can't offer you the scheme if:

    • Your line is supplied by another service provider
    • You've a BT line and live in warden-controlled premises, a residential nursing, care home or similar type of property.

    The scheme doesn't cover alarm monitoring stations, control rooms or other types of alarm lines or installations.

    How to apply

    • Complete the application form (available with the printed booklet and send it to us in the envelope provided.
    • Your application must be countersigned by your doctor or hospital consultant and must include a copy of their official stamp and full contact details.
    • The signatory will also need to confirm their General Medical Council (GMC) number.

    To get a printed booklet and application form, please call 0800 800 150 (Textphone 18001 0800 800 150) free of charge.

    PDF document – opens in Adobe ReaderFor futher details download the Free Priority Fault Repair Guide – PDF [155 KB]

  • Free 195 Directory Enquiries

    If you're not able to read or hold a telephone directory due to illness or disability, you can apply for free 195 Directory Enquiries. Where applicable, onward connected calls will be included in BT's call packages. Mobile and other providers' charges may vary.

    Call 0800 587 0195 to request an application form. Your form will need to be countersigned by a professional who knows you i.e. your doctor, nurse or other medical practitioner.

  • Power of attorney

    The UK population is ageing. And, as we get older, we're more likely to develop health problems and illnesses. So more and more of us are arranging for someone we trust to look after our affairs for us. One way of doing that is with a power of attorney.

    Find out more about powers of attorney

  • Community alarms

    If you have an emergency, a community alarm lets you call for help at the press of a button. Pressing the trigger sends a call for help down the phone line to staff who can take control of the situation. Alarm services are available from local authorities, housing associations, charities and commercial firms. Contact the Telecare Services Association at or call 01625 520320 for more information.

  • Next Generation Text and Textphones

    Next Generation Text
    If you struggle with phone calls because you're deaf, hard of hearing or have trouble speaking, Next Generation Text enables communication using text and voice. To find out more go to

    Enable you to make a phone call and have a text conversation with other textphone users, and by using Next Generation Text your text conversation can be translated to voice by a relay assistant so you can make calls to other telephone users.

    Find out more about Textphones and Text communication at

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BT Basic

BT Basic

BT Basic is a simple, low-cost telephone service that's easy to understand and helps you keep in touch, even if money is a bit tight. BT Basic lets you make and receive calls – and helps you manage how much you spend.

Read more about BT Basic

Alternative formats

Printed information – like bills, leaflets and brochures – can be provided in audio, Braille and Large Print format.

Find out more about alternative formats