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Section overview: What's in…
Understanding Impairments
If you or someone you know has an impairment, discover more about the impact it can have on day-to-day life, and how BT can help.
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Section overview: What's in…
Phones & Services
Use the filter to select your impairments and we can show you phones designed with you in mind.
Find out more about our range of easy-to-install accessories at the BT Shop
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Section overview: What's in…
Getting Online
Help someone get online today and open up the amazing possibilities of the digital world. Introduce them to the world's largest library, travel agent, supermarket and community centre.
Give someone a hand getting online
From basics like how to use a mouse to understanding social media, it's never been easier to teach someone to use the internet or pick up new skills.
Download the BT Get IT Together handbook, your printable guide to getting online.
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Section overview: What's in…
Making Calling Easier
Whether you have difficulty seeing, hearing or speaking – or if movement is hard for you, we have advice and products to make using your home phone easier.
More than just phones
Including You is more than just helping you find the right phone. If you're experiencing a line fault or you're unable to pay your bill because of a hospital stay, we can provide support.
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Section overview: What's in…
Help
Whether you want to contact us, need help using this site or want to download printable information, we're here to help.
View it another way
We can provide standard printed information – such as bills, leaflets and brochures – in alternative formats that you might find easier to use, alternatively you can download the information directly to you PC.
Dates for your diary
April 2013
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6 April
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19 – 20 April
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30 April
May 2013
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1 – 2 May
June 2013
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6 – 8 June
July 2013
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11 – 13 July
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14 July
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16 – 17 July
November 2013
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7 – 9 November
December 2013
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6 – 7 December
News
30th April
BT sponsors Deaf Awareness Week
This year Deaf Awareness Week, co-ordinated by the UK Council on Deafness (UKCoD), is from 6-12 May and BT is delighted to be one of the sponsors.
5th April
Older people with sight loss are alienated from the internet
Nine out of ten blind and partially sighted older people in the UK have never used the internet, according to research carried out by RNIB and BT.
15th February
People will now be able to combat the annoyance of nuisance calls thanks to the launch of BT's latest new landline phone – the BT6500.
Close - BSL user videos
To watch the videos you may need to allow ActiveX controls or download the latest Flash Player — read more about enabling ActiveX and upgrading your Flash Player here.
BT Including You Community
BT Including You Community is a place for social care professionals, and anyone with an interest in BT's inclusion products and services.
Find out more about alternative formatsMore information for help with…
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Hearing
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Phones for help with Hearing
Understanding Hearing Impairments
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Help and tips when making calls
Using a phone with a hearing aid
Whether you have a digital or analogue hearing aid, there are several phones that can work with your device to help make communicating easier.
See hearing aid compatible phones -
Related information
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Sight
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Phones for help with Sight
Understanding Sight Impairments
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Help and tips when making calls
Products to help with sight
Many of our phones have features that can help make calling easier if seeing is a problem.
See features -
Related information
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Speech & language
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Phones for help with speech & language
Understanding Speech Impairments
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Help and tips when making calls
Products to help with speech
If you have difficulty speaking or being heard, our phones have lots of features that can help.
See features -
Related information
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Mobility
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Phones for help with Mobility
Understanding Mobility Impairments
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Help and tips when making calls
Products than can help with Mobility
BT has many products and services that can help make calling easier if mobility is an issue.
See features -
Related information
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Dexterity
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Phones for help with Dexterity
Understanding Dexterity Impairments
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Help and tips when making calls
Products to help with Dexterity
You don't need to struggle with small buttons or fiddly switches when making a call. Many of our phones have features that may help.
See features -
Related information
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Understanding & using technology
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Phones for help with technology
Understanding issues with technology
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Help and tips when making calls
How our phones can help
If you're finding it hard to use your phone, then it might be worth considering one with features to make calling easier.
See features -
Related information
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