List for accessibility access keys:

  • Hearing

    Hearing impairments impact many people in different ways. Over a person's lifetime their hearing changes naturally, but it can also be affected because of an illness or injury. So if you think you're finding it harder to hear, you're not alone, and there's a lot you can do to make communicating easier.

  • Sight

    Almost two million people in the UK are living with some form of sight loss – around one person in thirty. Loss of sight is a personal thing and it can impact people in different ways. Some people can see nothing at all, while others will have blurred or distorted vision.

  • Speech & language

    Having a stammer, a quiet voice or no voice at all can make speaking on the phone a challenge, and being self-conscious can make the situation worse. In this section you'll find tips to help you communicate with confidence, and BT products and services to make it easier to stay in touch.

  • Mobility

    Your ability to move about can impact how you communicate. Having the right handset can make a big difference if you need longer to get to the phone, or you're unable to sit or stand for a long time.

  • Dexterity

    Restricted movement of the arms and hands can make using modern devices a little difficult, particularly as they seem to be getting smaller and smaller all the time. If you find it hard to pick up a handset or use the keypad, there are many alternative options to help you stay in touch.

  • Understanding & using technology

    Technology can be confusing for us all at times. With new gadgets and services being launched every month, it can be hard to understand the range of devices on offer, particularly if you're not familiar with using technology.

Close - BSL user videos

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Tips for Making Calls Easier

There are lots of ways to make it easier to use your home phone – from simple tips to helpful phone accessories including:

Speaking on the phone

Making a call

Answering a call

Taking down messages

Your details

We think everyone should be able to get the most from the latest communications – whatever their need. Tell us about your requirements.

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Alternative formats

Printed information – like bills, leaflets and brochures – can be provided in audio, Braille and Large Print format.

Find out more about alternative formats