List for accessibility access keys:

  • Mobility

    Your ability to move about can impact how you communicate. Having the right handset can make a big difference if you need longer to get to the phone, or you're unable to sit or stand for a long time.

  • What limits our mobility?

    Mobility is about more than being able to walk about. Our ability to be mobile can be caused by a physical or neurological condition, as a result of ageing, injury or a medical condition – and it can happen at any age.

    As technology advances, our communication devices are more mobile than ever, which means impaired mobility doesn't have to mean limiting your independence.

  • Recognising mobility issues

    It's sometimes hard to admit when you're not able to move about as easily.

    There's no embarrassment in asking for help – many people need a little extra assistance sometimes, and you may only need to make a few simple changes to improve your day-to-day life.

    If you're taking a little longer to get to the phone, or if you're finding sitting or standing while talking on the phone a little hard, we can help improve how you communicate.

  • Cordless phones, longer ring times and other handy features

    BT has many products and services that can help you communicate more easily if mobility is an issue.

    Read more about phones to help with mobility
    • More about

      Bring the telephone to you

      An extension cord or an additional socket can let you have the telephone in a more accessible place. DIY extension socket kits and cords can be bought online from and other retail outlets. Alternatively you could arrange for BT to fit a socket for you by ringing 0800 800 150. There is a standard charge for this service.

    • Take the phone with you

      A cordless telephone is great – you can make and receive calls wherever you are in and around the house. Many cordless telephones have more than one handset connected to the line, which means you can have them in different locations with at least one always on charge. We suggest keeping a corded phone connected as well, in case you need to make a call during a power cut.

    • Let your caller leave a message

      Using a dedicated answering machine or a network based service like BT Answer 1571 or BT Call Minder means your caller can leave a message for you to listen to when it is convenient to you.

      For charges, see

      See products for mobility

  • Getting help with mobility

    There are several organisations that can help you if you have mobility issues. Your local authority might be able to help with special equipment and assessing your needs. An occupational therapist can also work out what extra support you require.

    Read more about getting help with mobility
    • More about

      Organisations like Age UK and the Disability Living Foundation can also be a great source of information about mobility. As well as learning about your rights and available benefits, if they are a part of our Try Before You Buy scheme you'll find product recommendations to help you connect with others.

    • Support from BT

      We've been actively supporting people with impairments for years. But to help you we need to understand your needs and requirements, so make sure you tell us about your impairments, so we can offer you the best service.

  • Simple tips to help with mobility

    If you or someone you know is having trouble getting about their home, there are ways to make it easier for them to communicate.

    Read more about tips to help with mobility
    • More about
      • Bring things you use regularly closer to you, perhaps by using a telephone extension lead. Make sure wires and smaller items are out of the way to avoid tripping.
      • Consider moving furniture and equipment around so your space is more accessible.
      • Ensure your home is well lit
      • If you use a wheelchair, consider cordless or wireless devices that you can take from place to place.
      • Keep items in the place where you'll need to use them – keeping a pen by your phone is always good idea.
      • If you need time getting to the door, consider an intercom system.
  • Other ways to get information

    BT can provide written information and bills in alternative formats, free of charge. Most of our product guides and information booklets are also available in alternative formats. However, it may be easier to download product guides on to your PC. You'll find lots of other information available in our download section.

    View downloads

    Read more about getting information
    • More about

      Other services

      If you find it difficult to use The Phone Book, try using the online version provided free at

      Alternatively you may be eligible for our 195 free directory enquiry service. For an application form, ring the registration team on 0800 587 0195. Opening hours are Monday to Friday 09.00 to 16.30. You'll need to complete an application form, which will need to be signed by your doctor.

      If you use the BT 1471 or BT Answer 1571 services you can return the last call made to you by pressing a single button on your telephone. The call connection fee for both of these services is free to BT customers signed up to the 195 service. All other call charges apply.


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Tips for Making Calls Easier

There are lots of ways to make it easier to use your home phone – from simple tips to helpful phone accessories including:

Speaking on the phone

Making a call

Answering a call

Taking down messages

Your details

We think everyone should be able to get the most from the latest communications – whatever their need. Tell us about your requirements.

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Alternative formats

Printed information – like bills, leaflets and brochures – can be provided in audio, Braille and Large Print format.

Find out more about alternative formats