List for accessibility access keys:

  • Dexterity

    Reduced dexterity can mean you may find it difficult to use your arm, hands and fingers without pain or stiffness, which can make using the phone or a keypad a challenge.

    If you find it hard to use a handset, or to type a text message or email, there are alternatives to help you communicate more easily.

  • What limits dexterity?

    Dexterity, or the use of hands and fingers, can be affected by a variety of things; injury, illness or most commonly a medical condition such as arthritis.

    Read more about what limits dexterity
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      Arthritis and similar joint conditions in the arms and hands can be extremely painful and cause stiffness, pain and fatigue. As with injuries to the hand, joint problems can make even small movements hard work, and basic tasks like using the phone, writing or holding a book can become a challenge.

      Despite these issues, there are several ways you can make your life a little easier and give yourself a helping hand.

  • Recognising dexterity issues

    Our hands are such a big part of our daily lives – from turning off the alarm clock to cleaning our teeth before bed – we use them all the time.

    Read more about recognising dexterity issues
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      Having reduced dexterity can sometimes be hard to come to terms with – the pain and discomfort can have a big impact on a person's life. But it doesn't mean that you have to stop leading an active life.

      At home, this means making a few simple changes and looking for ways to complete day-to-day tasks without the need for extra hand movements.

  • Big button phones, text-to-speech and other handy products

    If you have problems with dexterity you don't have to struggle with small buttons or fiddly switches. Many of our phones have features which may help make using them easier.

    Read more about phones to help with dexterity
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      • Easy grip handsets
      • Handsfree and headset options
      • Large or well-spaced buttons
      • Memory store to reduce the number of times you have to press buttons to make a call
      • Speed dial options so you can store frequently used numbers under dedicated buttons for one touch dialing
      • Pre-dial facility to check the number you have entered is correct before dialing
      • Dedicated 1571 buttons for easy message retrieval

      See phones to help with dexterity

  • Getting help with dexterity

    There are several organisations that can help if you have dexterity issues. Your local authority may be able to help with special equipment and assessing your needs. An occupational therapist may also be able to work out what other types of assistance you require. Oxo good grips are a great example of how everyday utensils can be designed for easier use by people with impairments as well as looking great.

    Read more about getting help with dexterity
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      Organisations like the Disabled Living Centre (run by Assist UK), Disability Living Foundation and Arthritis Care are also a great source of information about dexterity. As well as learning about your rights and available benefits, there are product recommendations and community pages to help you connect with others.

    • Support from BT

      If we understand your needs and requirements better, we may be able to suggest products or services to make communication easier. So make sure you tell us about your impairments.

  • Simple tips to help with dexterity

    Thinking about how you achieve your day to day tasks, and making simple changes can make a big difference.

    Read more about tips to help with dexterity
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      • Keep items you use regularly in places that are easy to reach, perhaps get a cordless phone.
      • Don't use your hands for a long period of time without breaks, you may like to consider a hands free telephone.
      • Consider making adjustments to your home like adding hand rails or lever taps.
      • Invest in a few gadgets that will help – like the Oxo good grips or big button phones.
      • If you like reading, consider using the internet and accessing the vast range of talking books and downloading them to an e-reader or tablet device.

      If you would like some help with making calling easier, we've got some handy tips.

  • Other ways to get information

    BT can provide written information and bills in alternative formats, free of charge. Our product guides and information booklets are also available in alternative formats. You will also find lots of other information available in the download section of the website.

    View downloads

    Read more about other ways to get information
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      Other services

      If you find it difficult to hold The Phone Book, try using the online version provided free at

      Alternatively you may be eligible for our 195 free directory enquiry service. For an application form, ring the registration team on 0800 587 0195. Opening hours are Monday to Friday 09.00 to 16.30. You'll need to complete an application form, which will need to be signed by your doctor.

      If you use the BT 1471 or BT Answer 1571 services, you can return the last call made to you by pressing a single button. The onward connect charge is free for BT customers signed up to the 195 service. All other call charges apply.


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Tips for Making Calls Easier

There are lots of ways to make it easier to use your home phone – from simple tips to helpful phone accessories including:

Speaking on the phone

Making a call

Answering a call

Taking down messages

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Alternative formats

Printed information – like bills, leaflets and brochures – can be provided in audio, Braille and Large Print format.

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