List for accessibility access keys:

Help

We want to make things as easy for you as possible – so here you'll find help with your BT bill – help with using this website – advice on how to track your orders – tips on how to contact us and much more.

  • Get help and contact us

    There are lots of ways you can find answers to your questions. And if you need to contact us for anything – we'll tell you how to get in touch.

  • Help using this website

    Find out below how this website works – and how you can make it as easy as possible for you to use.

  • Easier ways to get your BT bill

    If you have difficulty reading standard print – there are other ways you can get your BT bill and other information.

  • BT and accessibility

    We want to make sure our products and services are available to everyone – whatever their need. Find out about our commitment to you – and about our work with other organisations.

  • Track your orders and report faults

    Find out how to track your orders online – and report and track any faults you have.

  • Jargon buster

    Some of the words you find on this website – or on the internet – may be unfamiliar to you – so we've created a jargon buster to help you.

  • Alternative formats

    We can provide standard printed information – such as bills, leaflets and brochures – in alternative formats that you might find easier to use.

  • Your details

    Let us know about your impairment(s) so that our agents are better informed to help you when you contact us.

BSL user videos

To watch the videos you may need to allow ActiveX controls or download the latest Flash Player – read more about enabling ActiveX and upgrading your Flash Player here.

Useful downloads

Useful downloads

Sometimes it's easier to read things on paper rather than on a computer screen. Download useful brochures and other information for you to print off.