List for accessibility access keys:

Help

We want to make things as easy for you as possible – so here you'll find help with your BT bill – help with using this website – advice on how to track your orders – tips on how to contact us and much more.

  • Contact us

    If you can't find the answer to your question – or if you want to speak to us for any other reason – then you can contact us quickly and easily via textphone, phone, email or live chat.

  • Easier ways to get your bill

    If you have difficulty reading standard print – there are other ways you can get your BT bill and other information.

  • Track your orders & report faults

    Find out how to track your orders online – and report and track any faults you have.

  • Help using this site

    We've made this website as easy for you to use as possible – with extra help if you have difficulty seeing or hearing.

  • BT & Accessibility

    We want to make sure our products and services are available to everyone – whatever their need. Find out about our commitment to you – and about our work with other organisations.

  • Alternative formats

    Printed information – like bills, leaflets and brochures – can be provided in audio, Braille and Large Print format.

  • Interpreting service

    For BSL users, you can use the Sign Video interpreting service to contact BT.

  • Useful downloads

    Sometimes it's easier to read things on paper rather than on a computer screen. Download useful brochures and other information for you to print off.

Close - BSL user videos

To watch the videos you may need to allow ActiveX controls or download the latest Flash Player — read more about enabling ActiveX and upgrading your Flash Player here.

Your details

We think everyone should be able to get the most from the latest communications – whatever their need. Tell us about your requirements.

Record your details now