List for accessibility access keys:

Help using this site

We've made this website as easy for you to use as possible – with extra help if you have difficulty seeing or hearing. Find out below how the website works – and how you can make it as easy as possible for you to use including:

  • Using the My preferences toolbar

    We've designed this website so you can quickly and easily change how it looks. At the start of every page, find a toolbar titled 'My preferences'. In this bar, you can choose a different text size, and choose a different colour scheme to make the writing on the website easier to read.

    My Preferences bar

    If you want to see British Sign Language (BSL) videos on the pages, you can choose this by clicking 'On' in the My preferences bar.

    Enabling cookies to keep your preferences

    If you want to keep your preferences for the next time you visit the website, you'll need to make sure cookies are enabled on your internet browser. Cookies are small computer files that remember what you entered when you visited a website. To enable cookies, just follow the instructions below for the internet browser you use:

    Internet Explorer

    1. Choose Tools, then Internet Options
    2. Click on the Privacy tab
    3. Click on the Advanced button
    4. Tick the Override automatic cookie handling box
    5. Select Accept (or Prompt)

    Mozilla Firefox

    1. Choose Tools, then Options
    2. Click on the Privacy tab
    3. Tick the Accept third-party cookies box
    4. Click the OK button


    1. Select Safari from the main menu, then Preferences
    2. Click on the Security tab
    3. Select Always to Accept Cookies
    4. Click the Close button

    Find out more about cookies at

  • Using British Sign Language (BSL) videos

    We've included BSL videos on the most popular pages of our website to help you if you're Deaf or hard of hearing. The BSL videos are an alternative way of viewing our pages, so you can watch the video instead of reading the text on the page.

    We're adding new videos all the time, and hope to have BSL videos on the majority of the website soon.

    If you want to watch the BSL videos on our website, just click 'BSL On' in the My preferences bar.

    Enabling ActiveX controls to watch BSL videos

    If you're using Internet Explorer (IE) you may need to enable ActiveX controls in order to view the BSL videos.

    Please follow these steps to watch videos on the site:

    1. Right click the warning at the top of browser that reads 'To help protect your security, Internet Explorer has restricted this webpage from running scripts or ActiveX controls'

      Enable ActiveX controls
    2. Left click 'Allow Blocked Content…'
    3. Click 'Yes' when asked 'Are you sure you want to let this file run active content?'

    If you don't see this warning and you still can't see the videos then you may need to download the latest Flash Player here.

  • Making the internet easier to use

    If you need help with making the web easier to use, visit the BBC's My Web My Way website to find out how to change your internet browser, computer, keyboard and mouse settings to make the web more accessible to you.
    Find out how to make the internet easier for you

  • This site can talk using BrowseAloud

    Reading large amounts of text on screen can be difficult if you have a literacy or visual impairment. BrowseAloud is a free computer program that reads web pages aloud for you if you find it difficult to read online.
    You can read more about BrowseAloud and download it here

Close - BSL user videos

To watch the videos you may need to allow ActiveX controls or download the latest Flash Player — read more about enabling ActiveX and upgrading your Flash Player here.

BT and accessibility

Find out how we're making our products and services accessible to everyone – whatever their need.

Find out more about our accessibility plans