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Some of the files below are PDF files – these files are denoted by this icon
You'll need a computer program called Adobe® Reader to view them. You may find your computer already has Adobe Reader installed, if not, you can it download it free here.
Some of the files below are eBooks – these are denoted by this icon and
To open these files on your PC, you need an ebook-reader application like those available on tablets such as the iPad, or e-readers like the Kindle or Nook.
For epub files try Adobe Digital Editions
For mobi files try Amazon Kindle for PC
Both of these work with screen readers such as JAWS and NVDA.
There are many other ereaders available such as Calibre http://calibre-ebook.com/ that will have useful features, but may not support text-to-speech.
(All three readers above are free)
List of current downloads
- Including You: BTs Guide to help you communicate
- Sound Connections
- Does your Mobile Rate: Action on Hearing Loss article
- Communication Choices:
For deaf or hard of hearing
- Communication Choices:
For people managing a budget
- BT Basic guide
- Network Controlled Calling
- Dealing with unwanted calls on your BT line
Including You: BT's guide to help you communicate
In this guide, you'll find information about our standard and more specialised products and services. We hope that it will be useful for everyone but it's especially aimed at our customers who find communication more challenging.
- Download 'Including You guide' – PDF [1.95 MB]
- Download 'Including You guide' – ePub [5.9 MB]
- Download 'Including You guide' – Kindle [1.6 MB]
This booklet is also provided in large print, braille and Audio CD on request, free of charge,
by calling 0800 800 150.
BT's guide to hearing better on the phone. Recommended by Hearing Concern LINK, it gives practical advice on using a phone with or without a hearing aid.
Does your Mobile Rate: Action on Hearing Loss article
It's increasingly common to see hearing aid compatible mobile phones with an 'M' and 'T' rating. What does this mean and how can it help you choose the best phone to use with your hearing aids?
Communication Choices: For deaf or hard of hearing
The first in a new series, this guide offers help and advice for people who are deaf or hard of hearing. While leading on traditional telephony, this guide also explores the benefits the internet and associated technologies can offer as we endeavour to capture a full range of options that will help people to identify the right communications tools for their needs.
Communication Choices: For people managing a budget
This guide provides advice on getting the best deal on telephony packages. It covers what to look for in a call package, cutting costs with the internet, managing bills as well as other useful services and where to go for free, confidential debt advice.
BT Basic guide
BT Basic is a simple, low-cost telephone service that's easy to understand and helps you manage how much you spend if you're on a low income. Find out more about BT Basic here or download the following guide:
Network Controlled Calling
Does someone you know or care for make repeat phone calls to certain numbers? If so, you'll know how distressing and expensive this can become, especially if the calls are made to premium rate numbers.
Dealing with unwanted calls on your BT line
Your phone's a great way for you to stay in touch and for people to stay in touch with you. But you might sometimes get unwanted calls. This booklet shows you how to deal with unwanted calls and how BT can help.
Protected Services Scheme
We offer a free scheme to protect you if you forget to pay your phone bill due to exceptional circumstances, such as if you are in hospital for a time. Find out more about Protected Services Scheme here or download the following guide:
Free Priority Fault Repair
If you have a long-term illness or disability and your phone is vital, you may be eligible for this service. It's available on standard BT lines and gives you priority treatment if there's a fault with your line. Find out more about Free Priority Fault Repair here or download the following guide:
The Internet: It's easier than you think
This guide shows how straightforward getting online with a computer really is – and hopefully will inspire you to explore an exciting new range of activities that can improve the way you live, work and organise your life.
Get IT Together handbook
Welcome to the BT Get IT Together handbook, your printable guide to getting online. Packed full of hints and tips with lots of space to make your own notes.
Designs on a Bigger Market: A guide to inclusive design
This introductory guide provides an overview of what inclusive design is all about. it gives advice on how to get started, introduces the online Inclusive Design Toolkit, offers a number of examples of success and suggests where you can go for more detailed information.
This leaflet is sent to customers with their bills giving the latest news on products, services and special offers. If you have missed your latest copy then they can be downloaded from www.bt.com/update
Copies are also available in Braille, large print and audio by calling 0800 800 150.
Product user guides
The latest product guides can be downloaded for free from www.bt.com/userguides
Is your hearing going?
How to take action if you think you're losing your hearing. This leaflet from Action on Hearing Loss will tell you how to get your hearing checked out.