List for accessibility access keys:

Contact Us

If you can't find the answer to your question – or if you want to speak to us for any other reason – then you can contact us quickly and easily via textphone, phone, email or live chat using the following link:

  • BSL User

    For BSL users, you can use the Sign Video interpreting service to contact BT.

  • Contact Wizard

    Alternatively, you can use our Contact Wizard. We'll ask you a few simple questions about what you want to contact us about, just to make sure you get through to the right person. You'll then have the option of either phoning or emailing us.

  • Twitter

    If you're familiar with using Twitter, you can contact us @BTCare. Someone will tweet you back to offer help or quick solutions to your issues.

Your details

Let us know about your impairment so that we're better informed and can help you when you contact us.

Close - BSL user videos

To watch the videos you may need to allow ActiveX controls or download the latest Flash Player — read more about enabling ActiveX and upgrading your Flash Player here.

Help using this site

We've made this website as easy for you to use as possible — with extra help if you have a sight or hearing impairment.

Find out more about help using this site

Alternative formats

Printed information – like bills, leaflets and brochures – can be provided in audio, Braille and Large Print format.

Find out more about alternative formats