List for accessibility access keys:

SignVideo Interpreting Service

Follow the steps below to call a BT customer service advisor in BSL, who will then deal with your BT enquiry. This service to BT is free from your own home, Monday to Friday, 8am to 6pm.

Please note that SignVideo offer this service to Macbooks and PCs running Windows.

For more information see our video How to use BSL when contacting BT

  • SignVideo

    Step 1: Click on the following SignVideo BSL Live link
    Step 2: Connect to a SignVideo interpreter and tell them you are calling BT
    Step 3: You will then be connected to a BT advisor

    SignVideo icon

    Before using SignVideo BSL Live, please ensure you meet these basic requirements as a minimum:

    • PC with a webcam
    • Microsoft Internet Explorer V7, 8 or 9 or Safari
    • Bandwidth of at least 256 kbp/s upload and download (384kbp/s recommended)

    Note: If this is your first time, you will need to download a one-off Live plug-in. The Live plug-in enables good video quality and ensures that your calls are secure. Please follow the instructions once you are connected to the Web Access page.

    SignVideo Service information:

    • Mondays–Fridays
    • 8am to 6pm

    For troubleshooting and technical guidance, please contact or call 020 8463 1120.

Close - BSL user videos

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BSL Case Study

BT's BSL customer service link, what it means for BSL users and BT.

Find out more from our BSL case study
[667 KB]