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SignVideo Interpreting Service
Follow the steps below to call a BT customer service advisor in BSL, who will then deal with your BT enquiry. This service to BT is free from your own home, Monday to Friday, 8am to 6pm.
Please note that SignVideo offer this service to Macbooks and PCs running Windows.
For more information see our video How to use BSL when contacting BT
Step 1: Click on the following SignVideo BSL Live link
Step 2: Connect to a SignVideo interpreter and tell them you are calling BT
Step 3: You will then be connected to a BT advisor
Before using SignVideo BSL Live, please ensure you meet these basic requirements as a minimum:
- PC with a webcam
- Microsoft Internet Explorer V7, 8 or 9 or Safari
- Bandwidth of at least 256 kbp/s upload and download (384kbp/s recommended)
Note: If this is your first time, you will need to download a one-off Live plug-in. The Live plug-in enables good video quality and ensures that your calls are secure. Please follow the instructions once you are connected to the Web Access page.
SignVideo Service information:
- 8am to 6pm
For troubleshooting and technical guidance, please contact firstname.lastname@example.org or call 020 8463 1120.
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BSL Case Study
BT's BSL customer service link, what it means for BSL users and BT.