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Easier ways to get your BT bill

If you have difficulty reading standard print, there are other ways you can get your BT bill and other information.

  • Your BT bill

    We can send you your BT bill in either Braille, large print or on audio CD, which you can listen to using a CD player, MP3 player or a computer. There is also a text file that will work with most screen readers. You could also try online billing, which allows you to view your calls, change your options and pay your bill online.

    Sign up to online billing and Direct Debit for an easier way to pay. Visit to sign up now.

    To order your bill in Braille, large print or audio CD please complete the application form.

  • Some billing terms

    While we try to keep your bill as simple as possible to understand, some of the words used may be unfamiliar. Here's a quick guide to some of the words you might see when reading about your bill:

    Monthly Payment Plan

    With Monthly Payment Plan, you make 12 equal payments a year based on your previous usage. You'll pay by Direct Debit so you always know how much is leaving your bank account.

    Whole Bill Direct Debit

    With Whole Bill Direct Debit, the whole amount of your bill is taken automatically from your bank account by Direct Debit, soon after your bill arrives, with nothing more for you to do.

    Online billing

    If you choose online billing, you can keep up to date with how many calls you've made and what they've cost at any time at

    BT Credit Card

    Our credit card offers competitive rates and a scheme that automatically rewards you with money off your phone bill. Find out more about the BT Credit Card.

    Processing fee

    In line with other telecoms companies we charge a processing fee for payments not made by Direct Debit. If you're a BT Basic customer, the Payment Processing Fee doesn't apply to you.

    Late payment charge

    You'll be charged a fee on your next bill if a bill remains unpaid after 10 days of the red reminder for a quarterly bill, or seven days for a monthly bill. If you are finding it difficult to pay your bill at the moment, please contact us as soon as possible on 0800 800 150.

  • Directory enquiries

    If you find it difficult to read The Phone Book try using the online version provided free at You may also be eligible for our 195 free directory enquiry service. For an application form, call us on 0800 587 0195. Opening hours are Monday to Friday 9am to 4.30pm.

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Alternative formats

Printed information – like bills, leaflets and brochures – can be provided in audio, Braille and Large Print format.

Find out more about alternative formats