List for accessibility access keys:

  • Alternative formats

    We want to make sure you get the information you need in a way that's easiest for you to use and understand.

    We can provide standard print information – such as bills, leaflets and brochures – in alternative formats that you might find easier to use. These include:

    • Audio – audio information is provided on CDs so you can hear the information read out loud. This may help you if you have visual impairments, specific learning difficulties such as Dyslexia, or if you find it difficult to read printed information
    • Braille – we use Grade 2 single sided Braille, which is quicker to read as some words are abbreviated
    • Large print – if you find it difficult to read small print, we have lots of user guides, contracts and letters in large print using a standard of 20 point Arial or 20 point BT Medium

    You can also find lots of useful information on this website, or at

  • What do we provide in alternative formats?

    BT bills

    We can give you your bill in Braille, large print or on audio which can be used with a CD player, MP3 player or a PC. There is also a text file that will work with most Screen Readers.

    You could also try online billing, which lets you view and pay your BT bill online. Just go to to find out more.

    Product and service information

    When you buy a new phone or order a new service from us, it comes with a printed guide. BT also supply user guides in Braille, large print and audio or alternatively you may like to search for a BT user guide online or look at our range of online videos on BTCare the video help channel for BT UK residential customers.

    Including You: BT's Guide to help you communicate

    In this guide, you'll find information about our standard and more specialised products and services. We hope that it will be useful for everyone but it's especially aimed at our customers who find communication more challenging. It's available online here, or you can request it in a different format.

    Priority Fault Repair

    Priority Fault Repair is a free service for any BT customer with disabilities who has a genuine need for an urgent repair. You can request a form here.

    Protected Service

    Protected Service is a scheme to help safeguard your phone services if you are disabled and entirely dependent on the telephone. You can request a form here.

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