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BT & Accessibility

We want to make sure our products and services are available to everyone – whatever their need. That's why we have made this website – and all our products and services – as accessible as possible, so they're easy to use. Find out about our commitment to you – and about our work with other organisations.

  • Our commitment to you

    We have been providing assistance and services for older and disabled customers since 1984.

    We are committed to helping older and disabled customers make the most out of our products and services, and overcome communication challenges wherever possible.

    Read more about our commitment to you
    • More about

      This includes consulting with our customers and their representatives on current and future services and new innovations. We do this in a number of ways:

      • Social services, healthcare and independent living professionals are all part of our professional contacts network, which provides a forum for knowledge sharing and expert feedback.
      • We consult with disabled customers.
      • Our BT Disability User Panel includes our own employees with disabilities, provides early feedback on new BT products.
      • We work with many relevant organisations and meet with them on a regular basis.

      In this section you will find more on our commitment to this important work.

  • Customer Inclusion Leadership Panel

    Set up in 2011, the Customer Inclusion Leadership Panel of experts in the field of ageing and disability provides BT with independent advice and guidance to help us improve our policies and practices. Members scrutinise our activities to ensure that we include rather than exclude.

    Read more about the Customer Inclusion Leadership Panel
    • More about

      The creation of the Panel is a tangible demonstration of our commitment to understanding and serving the needs of older and disabled customers. It aligns with BT's over-arching objective to be number one for customer service and supports our vision of helping customers thrive in a changing world.

      Panel members are:

      Paul Farmer, CEO MIND
      Phil Friend OBE FRSA, diversity consultant and chair of Disability Rights UK
      Dr Lorraine Gailey, CEO Hearing Link
      Baroness Sally Greengross, CEO International Longevity Centre, UK
      Nigel Lewis, CEO AbilityNet
      Harry Meade, Corporate Partnerships, RNIB
      Kate Nash OBE, diversity consultant
      James Partridge OBE, CEO Changing Faces

      Read what our panel of experts say about working with us over the past year

      Find out more about the panel in our Better Future report

  • Inclusive design at BT

    Communicating with others and finding out information are important parts of everyone's life – and technology plays a big role in both of these activities.

    Because of this, making technology more accessible, easy to use and affordable for as many people as possible is essential for us at BT.

    Read more about inclusive design at BT
    • More about

      Inclusive design makes sure that when we create a new product or service, we focus on making it as useable as possible for as many people as possible – no matter what their need or disability is.

      This means many of our products can be used by any of our customers, regardless of ability. We offer a range of telephones that can help if you have difficulties, for example, our Big Button and Converse phones that have been very popular over many years.

      We have also produced our bills in different ways for more than 15 years – and more recently on audio CD – and we also make information about our services available in a range of formats such as large print and Braille.

      When creating our own websites (such as this one), we make sure we follow accessibility guidelines so the websites can be used by as many people as possible.

      We are proud of our accessibility credentials and we'll continue to find new ways of enable people through technology.

      Visit the BT Innovation site to find out more


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