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- Making Calling Easier
- Using your phone
Using your phone
There are lots of ways to make it easier to use your home phone – from simple tips to helpful phone accessories.
- Speaking on
the phone section
- Making a call section
- Answering a call section
- Taking down a message section
Speaking on the phone
- Always speak clearly into the mouthpiece of the phone
- If the person you are speaking to takes a long time to say things, be patient and don't interrupt
- Hold the mouthpiece of the phone below your bottom lip and against your chin – try not to move the mouthpiece of the phone under your chin as this can make it more difficult for you to be heard
- Don't shout if the person on the other end of the phone cannot hear you properly. Try speaking a little slower than normal, without stressing or exaggerating words
- If your voice, or the caller's voice, is difficult to hear, adjust the volume control on your phone to a level that's comfortable for you
- If it is difficult to understand the speech of the person you are speaking to, concentrate on what they are saying, not how they are saying it
- If you can't understand what the person on the other end of the phone is saying, ask them to repeat it. Never pretend you have understood when you haven't
- If the person you are speaking to has a speech impairment such as a stammer, don't finish their words for them or guess the end of the sentence
- Keep questions simple and ask closed questions whenever possible (so the person only has to say yes or no)
- If you want to keep your hands free while on the phone, use your phone's loudspeaker if it has one, or use a headset and microphone instead
- If repeating what you have said doesn't work, try saying the same thing in a different way
- If you want to move around while on the phone, use the speakerphone, or choose a cordless phone to allow you more movement.
Find out more about our cordless phones
- If you have trouble speaking, you can use a textphone that lets you make typed phone calls.
Find out more about textphones
- If you stammer or have a speech impediment and have difficulty with the phone read the British Stammering Association guide to using the phone
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Understanding speech impairments
If you know someone living with a speech impairment, it's important to understand what factors can affect their ability to speak and communicate with ease.