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BT adds to best selling nuisance calls phone range

24th September 2013

Three new phones join the BT6500 Nuisance Call Blocker, giving people with disabilities the freedom to screen calls whilst keeping contact with carers and families

BT has announced it is expanding its range of nuisance call blocking phones with three new products. This follows the huge response to its first landline phone that blocks nuisance calls. The BT6500 Nuisance Call Blcker has been the bestselling phone in the UK since March 2013(1) and the fastest selling like for like BT phone on record, with over 200,000 handsets shipped since launch (2).

The new phones BT is introducing, with nuisance calls blocking features, are the BT7600 Nuisance Call Blocker, the BT4000 Big Button and the BT4500 Big Button. All will allow customers to block up to 80 per cent of unwanted calls (3) by allowing them to block calls from "International" numbers, "withheld" numbers, 'unknown caller ID', or specific numbers, especially troublesome for vulnerable users.

The BT4000 Big Button and the BT4500 Big Button phones have distinct features that make them easy to use for any customer, including big buttons, tone adjustment, amplification, hearing aid compatibility, and a large easy to read screen and slow playback of messages. They are especially good for customers with dexterity or hearing difficulties. BT carried out major research during the design process, simulating a range of different user needs in order to produce what it believes to be the companies most user friendly cordless phone ever.


(1) BT6500 has been the leading range in the market since March 2013, with a market share of 5.2% source: (GfK uk panelmarket home telephone market, volume sales, March 2013-June 2013)

(2) Source: (GfK uk panelmarket home telephone market, volume sales, based on all BT model ranges from launch that cover single-quad packs, January 2006 to June 2013)

(3) Based on BT's Nuisance Calls Advice line data 2012, up to 80% of international, withheld nuisance calls, and specific UK numbers could be blocked.

All other news

  • Technology4Good Awards winners shine

    16th July 2013

    The winners of the Technology4Good Awards, organised by the charity AbilityNet and proudly sponsored by BT, were announced on 4 July in London at a ceremony hosted by broadcaster Mariella Frostrup.

    Now in its third year, the awards recognise organisations and individuals of all ages who use digital technology to improve the lives of others.

    Read more about news story: Older people with sight loss are alienated from the internet
    • This year, over 200 entries were received highlighting work that covers a wide range of social needs, such as an information system to help people with dementia keep in touch with family and friends, and after-school clubs where volunteers teach children the forgotten art of computer programming. The overall winner voted for by the audience was Self Help Services, a user-led mental health charity providing e-therapy services.

      BT sponsored the Get IT Together Award, which was won by Cosmic, an ethical IT company based in Devon, with its project to tackle digital exclusion. For over 20 years Cosmic has helped many thousands of individuals and organisations to take advantage of being online, improving their skills and improving their lives. The team is now working with 2,500 residents to show them how superfast broadband could make a difference to their lives, businesses and communities – through better communications, cost-savings, access to services, online learning and much more.

      You can visit the Technology4Good awards' website to find out more about all of this year's awards finalists and winners.

  • 'Try Before You Buy' facility opens at Bury Deaf Centre

    21st June 2013

    Bury Deaf Centre in Lancashire has joined forces with BT to establish a new 'Try Before You Buy' (TBYB) centre.

    The new centre was timed to open during Deaf Awareness Week earlier this month, and is part of a network of more than 200 TBYB centres across the UK.

    Read more about news story: Older people with sight loss are alienated from the internet
    • The purpose of the TBYB centres is to give people of all ages with various disabilities the chance to try out specially designed equipment to make sure it suits their needs, without any sales pressure. Visitors benefit from the expertise of professionals and volunteers who work in the centres, and BT gets feedback on what works well and what doesn't.

      Robert Quayle, initially approached BT about making equipment available to try at the Deaf Centre. Robert is hard of hearing himself, so he understands the problem of getting the right phone, first time.

      Robert said: "The phones BT have supplied will be a great help and allow people to try them out properly before they buy one. I'm also looking at how we can use BT Text for our deaf volunteers so they are able to communicate via SMS from the office using our standard landline."

      Information about all the Try Before You Buy centres across the UK is available at

  • New book challenges industry to end digital exclusion

    1st June 2013

    Entitled Ageing, Adaption and Accessibility: Time for the Inclusive Revolution! the book provides a new perspective on the way ageing people interact with technology. Crucially, it also offers insights into better ways of designing digital services for the older population.

    The book offers the views and insights of 21 world-renowned politicians, industrialists and academics collated in a series of short, insightful essays.

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    • More about

      Contributors include Matt Brittin from Google, Bonnie Kearney of Microsoft and Nigel Lewis from the charity AbilityNet, which helps disabled people access technology.

      Together, they discuss various strategies to combat digital exclusion among senior citizens, providing those involved in the development of technology with plenty of food for thought.

      For instance, the authors discuss the complexity of some technological devices that exclude people who don't possess the required physical or cognitive capability or desire to learn. For people brought up in an analogue world, the effect required to learn how to use a device is much greater than for someone born into a digital world of touch screens and menu-driven commands.

      Introducing readers to the book Gavin Patterson, Chief Executive Officer, BT Retail said: "The experts interviewed for this book have given all who are involved in developing technology food for thought.

      "It sets out the opportunities, challenges and impacts that communication solutions present to users, to help ensure that what we develop in the future does not end up excluding people whose lives we actually set out to improve," he wrote.

      Ageing, Adaption and Accessibility: Time for the Inclusive Revolution! is a collaboration between BT and the Engineering Design Centre (EDC) at the University of Cambridge.

      You can download a copy of it here

  • BT sponsors Deaf Awareness Week

    30th April 2013

    This year Deaf Awareness Week, co-ordinated by the UK Council on Deafness (UKCoD), is from 6-12 May. It is a tremendous opportunity to celebrate the positive attitudes to deafness and BT is delighted to be one of the sponsors.

    UKCoD is the umbrella body for over 100 charities and voluntary organisations working with deaf people in the UK and raising awareness of the one in six people in the UK who are deaf or hard of hearing.

    Read more about news story: Older people with sight loss are alienated from the internet
    • More about

      The theme of Deaf Awareness Week is 'Get involved / get aware!'. The week aims to celebrate positive attitudes to deafness, seek social inclusion and highlight national and local organisations that champion greater deaf awareness and support deaf people, their family and friends.

      For example, did you know that British Sign Language users can use SignVideo to contact BT? See for more details about this service.

      BT is marking the week by opening a brand new Try Before You Buy Centre at Bury Deaf Centre in Lancashire, where anyone can try out our products designed to help people who find it a bit harder to communicate.

      Deaf Awareness Week will also be celebrating the proactive access policies of major UK companies and organisations to ensure that deaf and hard of hearing people are treated fairly and have equal access.

      For more information about Deaf Awareness Week visit the campaign website at

  • Older people with sight loss are alienated from the internet

    5th April 2013

    Nine out of ten blind and partially sighted older people in the UK have never used the internet, according to research carried out by RNIB and BT.

    Read more about news story: Older people with sight loss are alienated from the internet
    • More about

      The report – Tackling Digital Exclusion – older blind and partially sighted people and the internet - reveals people over 65 with sight loss are increasingly at risk from technological alienation.

      The majority are not taking full advantage of the benefits of being online, such as staying in touch with friends and family, managing finances and online shopping.

      Said Richard Orme, head of Accessibility at RNIB: "Technology has long been used by blind and partially sighted people, often adopting new possibilities before sighted people."

      "Yet despite the huge benefits the internet can offer, most older people with sight loss are simply not using it. The internet is now an integral part of modern life and there are many ways in which it can improve the lives of people with sight loss."

  • How to control your calls

    15th February 2013

    People will now be able to combat the annoyance of nuisance calls thanks to the launch of BT's latest new landline phone – the BT6500.

    This innovative phone gives customers the power to block up to 80 per cent of unwanted or nuisance calls.

    Read more about news story: New BT phone helps combat menace of nuisance calls
    • More about

      This is because it enables customers to block calls from specific numbers such as those from withheld and international numbers where the majority of nuisance calls come from – check our online video for more details.

      John Petter, managing director of BT's consumer division, said: "When people feel as though they are being harassed in their own homes they need to be able take action and block the offending callers.

      "The BT6500 puts the customer in control of the types of call they receive . We believe this phone gives customers the peace of mind that when the phone rings it should be someone they want to speak to," he said.

      Nuisance calls are a familiar problem in the UK. A recent report from Ofcom revealed that the watchdog receives around 5,000 complaints a month regarding nuisance calls. BT's own Nuisance Calls Advice Line, receives more than 50,000 calls a month.

  • New BT phone helps combat menace of nuisance calls

    1st February 2013

    BT has developed a new phone that can filter nuisance calls from mobiles, payphones and international locations.

    The BT 6500 is packed with features that allow it to automatically screen and ignore unwanted calls.

    Read more about news story: New BT phone helps combat menace of nuisance calls
    • More about

      Plus, it has other features that can help prevent people running up expensive bills by preventing them from calling premium rate numbers.

      According to Dave Barrett, Senior Inclusion and Accessibility Manager at BT, the phone was designed for the mass market. However, it has some features that he believes could be useful for elderly or vulnerable people.

      "For some elderly and less mobile people, silent calls can be a source of great inconvenience, anxiety and confusion," said Dave.

      "By allowing the phone to screen calls and even block persistent callers, I believe this phone could be help vulnerable and elderly people who are plagued by silent and nuisance calls."

      You can find out more about the BT 6500 in the latest issue of Connections.

  • December issue of BT newsletter for health care professionals now available

    12th December 2012

    This latest edition of Connections – the monthly newsletter offering communication advice and help to social care professionals and their clients – is now out.

    Read more about news story: New BT phone helps combat menace of nuisance calls
    • More about

      And in this seasonal issue you'll find plenty of great present ideas, which will really help people to keep in touch.

      You'll also find information about different BT phone packages – so you can check whether your clients are on the right phone plan.

      Read the latest issue here or you can subscribe to receive Connections each month by simply register your email address here.

  • BT supports ChildLine's Letter from Santa campaign

    18th November 2012

    ChildLine, part of the NSPCC, is once again running its popular "Letter from Santa" campaign for children of all ages across the UK.

    Read more about news story: Powerful images celebrate older people and technology
    • More about

      For a suggested donation of £5, children will receive a fun, colourful and personalised letter from Santa.

      Each letter is uniquely personalised with the child's name, age, address, gender and best friend's name.

      The letters are beautifully illustrated and arrive via reindeer mail to make the experience truly unforgettable.

      While the letter makes a perfect start to the festivities, there is also a serious side to this annual event.

      Every pound raised by Letter from Santa will help ChildLine – the UK's free, confidential 24-hour helpline and online service for children and young people – to be there whenever a child seeks help either online or by phone.

      Said Lynda Martin, who works as part of BT's Better Future team: "We're proud to be a long-term supporter of ChildLine having worked with them for over 25 years. Their Letter from Santa campaign is such a great idea, making Christmas special for a child you know and supporting such a wonderful charity at the same time.

      "I have someone special in mind who I think would be thrilled to receive a personal message from Santa," she said.

      You can request your letter from now right up to the 17th December.

  • BT sponsors T4G Youth Awards

    5th November 2012

    UK charities AbilityNet and Groundwork have launched a new competition – sponsored by BT – encouraging young people to find new ways of using technology to improve society.

    Read more about news story: BT sponsors T4G Youth Awards
    • More about

      The Technology4Good (T4G) Youth Awards are an extension of the T4G Awards that have made such an impact in recent years.

      The T4G Youth Awards want creative and innovative 14-21 year olds to come up with ways in which technology can make a practical difference to people's lives.

      This can be from helping the socially excluded such as the disabled or elderly to access technology to tackling climate change. The only stipulation is that the ideas must be original and use accessible technology.

      Schools, youth clubs or individuals have until November 30th 2012 to submit their entries, which will then be whittled down to a shortlist of the nine best ideas.

      These finalists will go on to receive support and mentoring from a team of specialists in preparation for a Dragons Den style final at Windsor Castle in April 2013. And the winner of this will receive money to turn their idea into reality.

      For more information about the competition and how to enter go to

  • T4G Award winners show how technology transforms lives

    3rd August 2012

    The winners of this year's inspirational Technology 4 Good (T4G) Awards were announced on July 6 at an uplifting ceremony hosted once again by broadcaster Mariella Frostrup at BT Centre.

    Read more about news story: T4G Award winners show how technology transforms lives
    • More about

      These awards celebrate the work of charities, businesses and individuals who use digital technology to change society for the better.

      It is only the second year of this event – organised by technology charity AbilityNet and sponsored by BT. But already it is making its mark by showcasing the inspirational achievements of people that use technology as a force for good.

      The winner of the Digital Fundraising Award – and the ultimate Winner of Winners – was Child's i Foundation. This charity has successfully developed a blend of online and offline fundraising platforms to help abandoned children in Uganda. And by using social media they recently managed to raise £10,000 in 48 hours to fund a life-saving operation for a sick baby.

      The BT Get IT Together Award was won by Preston City Council for its work in inspiring marginalised groups to get online. Their interactive bus – equipped with computers and a chair lift – takes internet training out in to the community so everyone can get involved.

      And the volunteer of the year award went to Alison Crerar who established IT Can Help Scotland, a network of volunteers providing IT support to disabled people.

      But everybody was delighted when a special award went to Professor Stephen Hawking who exemplifies how life can be lived richly with a disability.

      Accepting the award he said: "AbilityNet continues to help disabled people in all walks of life and the Technology4Good Awards remind us that technology is a vital part of human existence. They show us that the right tools in the right hands can help everyone, regardless of our frailties, to achieve our true potential and advance as a civilisation."

      In his speech Nigel Lewis, CEO AbilityNet said: "This is not an event about one particular way that technology can help people do good but a celebration of the many ways it supports and empowers people from all walks of life. It's about how charities, communities, businesses and individuals have used the tools to solve the problems they care about."

      For a more information about all this year's winners go to T4G Winners 2012

  • Powerful images celebrate older people and technology

    21st May 2012

    A photography exhibition – which challenges preconceptions about older people and technology – has begun a tour of the UK. The exhibition features winning images from a UK-wide competition launched last year.

    Read more about news story: Powerful images celebrate older people and technology
    • More about

      Entitled 'Left to our own devices', the competition ran from October to January and attracted hundreds of entries from both amateur and professional photographers.

      The 12 winning images weren't just chosen for their photographic merit, but for the way they challenged stereotypes of older people's experiences with technology.

      Those behind the competition said they hoped the images would prompt everyone – including politicians and those who design gadgets – to "re-examine their preconceptions, and think about the role that technology plays in all our lives".

      Said Professor James Goodwin, Head of Research at Age UK: "This competition is valuable because it highlights the potential of technology in this fast-moving world to enhance the lives of older people.

      "It also shows that technological solutions can be life-changing even when they are very simple," he said.

      The exhibition is due to begin a tour of parliamentary buildings in the UK before finishing with a reception in Westminster in the summer.

      You can view a selection of the winning images here

  • App report highlights need for inclusive design

    3rd May 2012

    A new report has been published that analyses the key issues relating to mobile apps for older and disabled people.

    Read more about news story: App report highlights need for inclusive design
    • More about

      Given that over half of the UK now owns a smartphone – coupled with the growth in the use of tablet computers – the report explores the benefits apps can offer.

      Sponsored by BT, the report Moving together: mobile apps for inclusion and assistance is published by the OneVoice for Accessible ICT Coalition – an umbrella group of likeminded organisations that acts as single voice for ICT accessibility and usability.

      Crucially, the report isn't just for people using apps. It is also aimed at app developers and provides tips on how to make apps more inclusive.

      Writing in the foreword, Liz Williams General Manager, BT Retail Corporate Responsibility says that apps have the 'potential for social good' – but only if they are accessible to all.

      "For some, the exploration of apps is a natural journey that they revel in. For others, it can be a frightening unknown and they may never get there without a guide".

      "This may be particularly true for people with disabilities and those who are older, even though for them the positive potential is arguably even greater, with some apps already on the market that can be incredibly life-enhancing." she said.

      You can download the report from this website:

  • 90% of web site exclude disabled staff, says AbilityNet

    2nd May 2012

    It's over a decade since website accessibility became a legal requirement and yet more than 90% of site still exclude disabled people, according to AbilityNet, a charity dedicated to enabling people with disabilities to access technology.

    Read more about news story: 90% of web site exclude disabled staff, says AbilityNet
    • More about

      It's over a decade since website accessibility became a legal requirement and yet more than 90% of site still exclude disabled people, according to AbilityNet, a charity dedicated to enabling people with disabilities to access technology.

      Yet having an accessible website is not just about legal and moral obligation – it also makes business sense.

      According to Dave Barrett, senior inclusion and accessibility manager at BT Retail, having an accessible web site is a 'no brainer'.

      "The real truth is that we all prefer accessible web sites. Why? Because they are simpler, easier and more intuitive to use." writes Dave in his latest blog.

      "This means less time is wasted navigating around them and people will visit them more often. Search engines also like them because information is easier to find, so they tend to get placed higher in search lists, which means they usually get more hits." he said.

      You can read the blog in full here


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