Support & advice
Home IT Support
Professional help for all your home
technology and computer problems
From urgent computer problems
to day-to-day queries…
Bring it on
Call us now on 0800 500 238
You won't be charged until we agree how best to help you
£24.47 per incident or £8.80 a month subscription. From £88.09 for engineer visit†
Whether it seems like a complete disaster or you've just got an everyday query, we're ready and waiting to get things sorted for you. In fact, our IT experts in Newcastle and Derby fix 80% of problems immediately over the phone, and if not we can send an engineer to you†. But you'll never be charged until we've both agreed the best way to proceed. Our lines are open from 8am to 11pm, 7 days a week, 365 days a year. Even if you don't have broadband with us we're more than happy to help. All you need is a BT phone line. So give us a call now or check out our most frequently asked queries by clicking below.
See how we can help.
- > Slow broadband connection
- > Setting up secure wireless connections
- > Removing viruses and spyware
- > Computer crashing or running slow
- > Installing or using software
- > Setting up and managing email accounts
- > Printers, cameras and more
- > Tips for problem free computing
Slow broadband connection?
The problem could lie with your computer, internal telephone extension wiring or the way your broadband router is set up. Getting the best speed out of your broadband connection can take a professional touch. Let us get your broadband running at top speed.
Find out more about this problem or call us now.
Setting up secure wireless connections
A wireless home network is really handy, especially if you have portable devices, like a laptop, that you want to use in any room of the house. Sometimes it can help to have a professional around to get it set up correctly and make sure it's secure.
Find out more about this problem or call us now.
Removing viruses and spyware
Slow performance, missing files, your computer crashing, and annoying pop-ups can all be signs your computer has picked up a 'bug'. Our IT experts can help 'cure' viruses and spyware to make sure your computer is running at its best. Call us free now on 0800 500 238 and try our free 15 min internet security check.
Find out more about this problem or call us now.
Computer crashing or running slow
There are many things that can cause your computer to get a bit slow or stop running all together. You may have a hardware problem or a virus on your computer. Call us free now on 0800 500 238 and try our free 15 min internet security check.
Find out more about this problem or call us now.
Installing or using software
Struggling to install Microsoft Office™, having problems running your latest computer game or just want advice on setting up a Word document? Knowing how to install and use new software can be difficult without trawling through the manual. That's where our advisors can help.
Find out more about this problem or call us now.
Setting up and managing email accounts
Our advisors can help you set up multiple email accounts, show you how to organise your inbox and transfer your contacts and calendar from one account to another. Let us help you stay in touch and show you how to access your email from anywhere.
Find out more about this problem or call us now.
Printers, cameras and more
Our IT advisors' expertise doesn't stop at the computer. In fact, they can help you with almost anything technical, including setting up calls over the internet, using MP3 players like the iPod or getting the most out of your video camera.
Find out more about this problem or call us now.
Tips for problem-free computing
Our IT experts are full of handy tips and helpful advice, whether you've got a big problem or just a little query. Their knowledge spans far beyond the details on these pages. If you've got an IT question, we've got the answer. We can even give your computer a FREE 15 minutes security check.
Find out more about this problem or call us now.
Support the way you want it
Whatever your query we're ready and waiting. 95% of customers say that they're happy – so bring it on. It costs you nothing to tell us what the problem is, and you'll never be charged until we agree the best way to help you.
Call us now on
0800 500 238
Existing Subscribers
If you already subscribe to our service you should get regular emails with tips, tutorials and updates, from the latest security to synching your ipod.
Let us know if you haven't received your newsletter by completing our newsletter form here.
It is very reassuring that a service this reliable and efficient is available at my fingertips. [Home IT Call] has given my computer a complete spruce up!
Mr. Liddle
Hertfordshire
† Subscription service: 12/3 month subscriptions available for £8.80/£9.78 a month. BT customers only. Lines open between 8am – 11pm 365 days a year. There may be certain circumstances in which advisors may be unable to resolve technical issues. Fair Usage Policy applies. Exclusions, terms and conditions apply.
PAYG: £24.47 for up to 45 minute phone call. BT customers only. There may be certain circumstances in which advisors may be unable to resolve technical issues. Fair Usage Policy applies. Exclusions, terms and conditions apply.
Engineer Visit: £88.09 (£117.45 for general help visit) visit charge applies and based on service taking up to 1 hour. Additional time charged per 30 mins (whole or part), rate depending on time of appointment. Minimum computer specifications and BT line required. Excludes Channel Islands, Isle of Wight/Man and Islands of Scotland. Terms and conditions apply.