You expect us to give you fast, reliable service. We know that sometimes that doesn't happen. That's why we've published our service performance numbers so you can see how we're doing and what we're working on to improve.
Here are our results from January – March 2017.
We know that getting you up and running on time and keeping you connected is essential.
of engineer appointments attended on time
of services delivered within 21 days of being ordered
of customers lost their phone or broadband service
average number of days to restore a lost phone line or broadband service
Every call is really important to us and we're working hard to make sure we fix your issue the first time you call.
average time to answer the phone
of problems fixed on the first call
We're working hard to make sure our products and services are the best they can be.
average broadband speed
of customers eligible for a next day appointment (Mon-Sat) for landline faults
We hope these awards are early signs that we're starting to do better.