Track a broadband fault
View the status of your broadband fault and receive updates on progress - you will need to log in to do so. If you are new to bt.com, we will take you through the simple sign-up process, please have your account number to hand.
Other problems
BT user guides
Pay phone faults
If you have just experienced a problem with a BT payphone please let us know.
Business faults
Report a problem and find trouble shooting tips for business phone or broadband lines.
Calling Features user guide
Want to know how to set up or use a BT Calling Feature? Find instructions for Call Waiting, Call Diversion and others.
Other user guides
User guides for all our new and many of our older products.
