A man working on his laptop. He could report a fault online if there's a problem with a BT Business service.

Fix a fault

Log in to My Account to fix your BT Business broadband, phone line, email or Cloud Voice issues.

  • Run a quick test and we’ll find the problem
  • Get the right help for your specific issue
  • Book an engineer if you need one
Start fixing
Register for My Account
A man working on his laptop. He could report a fault online if there's a problem with a BT Business service.

Fix a fault

Log in to My Account to fix your BT Business broadband, phone line, email or Cloud Voice issues.

  • Run a quick test and we’ll find the problem
  • Get the right help for your specific issue
  • Book an engineer if you need one
Start fixing
Register for My Account

Quick fixes at your fingertips

Log in to My Account to run our expert diagnostic tests and start fixing your BT Business broadband, phone line, email or Cloud Voice issues.
Computer icon for 'Run the same tests our experts use'

Run a quick test and we’ll find the problem

By fixing a fault online, you use the same tests that our advisors would talk you through if you called us. So you get the same service, and it could save you time too.
Cogs icon for 'We could fix it while you report it'

Get the right help for your specific issue

When you run the tests online, we’ll ask you simple questions that will let us know what the exact problem is and exactly how to fix it for you. Sometimes we can find the issue and solve it at the same time.
Spanner icon for 'Book an engineer when you need one'

Book an engineer if you need one

If an engineer needs to fix the fault, you can choose the best time for them to visit. We’ll offer the first available visit or you can choose the time to suit you.
Computer icon for 'Run the same tests our experts use'

Run a quick test and we’ll find the problem

By fixing a fault online, you use the same tests that our advisors would talk you through if you called us. So you get the same service, and it could save you time too.
Cogs icon for 'We could fix it while you report it'

Get the right help for your specific issue

When you run the tests online, we’ll ask you simple questions that will let us know what the exact problem is and exactly how to fix it for you. Sometimes we can find the issue and solve it at the same time.
Spanner icon for 'Book an engineer when you need one'

Book an engineer if you need one

If an engineer needs to fix the fault, you can choose the best time for them to visit. We’ll offer the first available visit or you can choose the time to suit you.

Benefits of reporting a fault online

Key icon to represent security of logging in
Logging in to report a fault helps us identify you and your services, and increases your security
 Computer icon to represent running tests
By reporting a fault online you can run some checks without answering additional security questions
Shield icon to represent protection of logging in
When you report a fault online, we can share details that we’re required to hide if you don’t log in
 Thumbs-up icon to represent faster fixes
Reporting a fault online makes fixes faster, as you won’t need to tell us anything we already know
Key icon to represent security of logging in
Logging in to report a fault helps us identify you and your services, and increases your security
 Computer icon to represent running tests
By reporting a fault online you can run some checks without answering additional security questions
Shield icon to represent protection of logging in
When you report a fault online, we can share details that we’re required to hide if you don’t log in
 Thumbs-up icon to represent faster fixes
Reporting a fault online makes fixes faster, as you won’t need to tell us anything we already know