Get phone line help
We can help you diagnose and fix your problem through a series of simple steps.
Track a fault
View the status of your fault and receive updates on progress.
Quick help guide
Download and print this quick help guide. It may help solve problems in the future.
Get broadband help
You can diagnose and fix some problems with a few simple tests.
Install help
Install BT Broadband Desktop Help to diagnose and fix problems with your connection or email settings.
Track a broadband fault
View the status of your broadband fault and receive updates on progress - you will need to log in to do so. If you are new to bt.com, we will take you through the simple sign-up process, please have your account number to hand.
Other problems
BT user guides
Pay phone faults
If you have just experienced a problem with a BT payphone please let us know.
Business faults
Report a problem and find trouble shooting tips for business phone or broadband lines.
Calling Features user guide
Want to know how to set up or use a BT Calling Feature? Find instructions for Call Waiting, Call Diversion and others.
Other user guides
User guides for all our new and many of our older products.
