We're changing some of
our prices in January 2013

After that we'll freeze the cost of monthly line rental and all calls to UK1 landlines for existing customers until 2014.

Last year we froze monthly line rental and call prices to make sure the cost of staying in touch wouldn't change until 2013. On 5th January 2013 we're changing the prices of some of our products and services. Line rental will go up by 85p a month and call rates will also go up. More than half of our prices won't go up at all, including calling UK mobiles from your home phone – we didn't change these prices last year and they're staying put this time too for existing customers. So calling a UK mobile on our standard rate is still a lot cheaper with us than with Sky and Virgin. None of our phone or broadband prices will go up by more than 5.9 per cent.

We can also promise you that your monthly line rental, calls to UK landlines, BT Infinity, BT Broadband and our Unlimited Anytime Plan will not change again until 2014 at the earliest for existing customers.

Broadband pricing

Some of our broadband prices are also going up. To check the specific changes to your package go to our broadband price checker, where you will find details of new prices and any discounts you may have. You will need your account and telephone number.

Standard calls and line pricing

  • The standard line rental charge will go up from £14.60 to £15.45 a month if you pay by Direct Debit.2 This change won't apply to Line Rental Saver customers.
  • The rate for calls you make to UK landlines and 0870 numbers during the day will go up from 7.95p to 8.41p a minute and the rate for calls made in the evening will go up from 1.05p to 1.11p a minute.2,3
  • The set-up fee for calls from landlines or Broadband Talk will go up from 13.1p to 13.87p a call.2,3
  • The Payment Processing Fee will go up from £1.89 to £2.00 a month for those not paying by Direct Debit through a bank account.

There are some changes to our calling plans

Service / Products From (monthly) To (monthly)
Unlimited Anytime Plan (old plan incl. Friends & Family Mobile4) £4.90 (£6.50) £5.15 (£6.85)
Unlimited Evening & Weekend Plan £3.15 £3.30
Friends & Family Mobile4 £1.55 £1.60
Friends & Family International £1.05 £1.10
International Freedom £5.20 £5.50

Calling Features

The subscription for our Calling Features will go up to £3.30 a month. Our Call Minder service is also increasing to £3.30 a month. The subscription for packs of two to four Calling Features will change to £6.60 a month and the subscription for packs of five or more Calling Features to £8.80 a month. Choose to Refuse will go to £3.70 a month and Anonymous Call Reject will go to £4.50 a month. Please see the table below for changes to pay-per-use features.

Service / Products From To
Timeline (formerly known as the Speaking Clock) (per minute) 32.5p 34.4p
Call Return from 1471 or 1571 (per call) 17.7p 18.7p
Reminder Call (per call) 38.5p 40.7p
Ring-Back (per call) 38.5p 40.7p

International calls

The rates for making international calls to some destinations will increase by no more than 5.9%. Download the PDF below to learn more.

New International call prices

Changes to terms

We're simplifying our minimum call commitment charges: We're simplifying our minimum call commitment and the charges for not meeting them. Where these apply, customers will now only need to make two inclusive or chargeable calls per month to meet these commitments. All minimum call commitment charges will now be £2 a month which is a reduction in all cases except Line Rental Saver and Answer 1571. Remember, just make two calls per month to avoid these charges altogether.

Early Termination Charges We're increasing some of our Early Termination Charges. These are payable if you cancel during the minimum term of your contract. The charges will vary by what you have with us, learn more about early termination charges.

  1. Calls of up to an hour to 01, 02 and 03 numbers, except the Channel Islands. Other exclusions apply.
  2. These changes won't apply if you're on BT Basic. See your bill for explanation of BT Basic changes.
  3. Inclusive calls of up to an hour on calling plans will not be affected.
  4. No longer available for sale
  5. Calls of up to an hour to 01, 02 and 03 numbers, excluding the Channel Islands. Other exclusions apply. Calls to 0871 numbers will cost no more than 10.2ppm plus 13.1p set-up fee (increasing to 13.87p on 5 January 2013); calls to 070 no more than 51ppm, with a maximum set-up charge of 51p. See bt.com/personal/pricing See our terms and conditions at bt.com/terms
  6. Comparison based on BT's Unlimited Anytime Plan Plus compared to our named competitors' equivalent plan. Sky's standard Pence Per Minute (ppm) rate to mobiles: 12.77p Day /7.66p Evening with a 13.1p (rising to 13.87p on 05/01/13) Set Up Fee (SUF) and Virgin's Talk Mobile add on ppm of: 10p with a 14.94p SUF. Comparison excludes competitors' special offers.

Helping you save money

New calling plan

Keep costs to

mobiles down

Use your BT landline

New Unlimited Anytime Plan Plus. Call UK mobiles from 2.65p per minute plus Unlimited UK5 landline calls – that's less that Sky and Virgin's pence-per-minute rate to mobiles6.

Reduce your line rental

to £10.75 a month

Pay 12 months in advance with Line Rental Saver and reduce your line rental to just £10.75 a month for a year – a saving of £53.

Save and save again with

our latest broadband

and calls deal

Get broadband and calls for £13 a month with our latest Broadband deal.

Answers to

your questions