Our online annual review 2026
  • Responsible Business Addendum 2026

    Contains various disclosures and data points, including responsible business-related metrics and progress, social and economic disclosures, detailed colleague and environmental data, and our SASB index.

    pdf - 477 KB
Mum and child
Mum and child

Our environmental data

Our methodology

Our carbon accounting methodologies

Being a responsible and sustainable business shows up in the way we work, our business strategy and the policies we use every day.

Our policies and standards

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Our vulnerability policy

We recognise that some customers may need extra support at certain times in their lives. We are committed to acting in good faith towards all our customers, and to treating customers in vulnerable circumstances fairly, with care and respect.

Read our policy
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Reporting archive

We've been reporting on our societal and environmental impact since 2001.

Download previous reports

Being trusted: our code

Privacy policy

Water Supply & Sewerage Licence

in England