View help and tips

Manage your BT account online for maximum freedom and convenience. Online billing gives you free 24/7 secure online access to your BT account.

Track your order

Use our service to track your order for new and extra BT phone lines, BT Total Broadband and BT Vision.

Track your order

Report and track faults

We can check your line and let you know if there's a problem. You can also view the status of a reported phone line or broadband fault and receive updates on progress.

Report a fault Track a fault

Moving home

Moving your BT services is quick and easy. Find out how to move with less stress.

Moving home
Shave unlimited money off your BT bill with the BT Credit Card